Front Desk Registration

About the role

Serves as a front-line ambassador for Triad Complete Healthcare in Ponca City. Responsible for providing support services to patients, families, and providers in a professional and courteous manner.

Responsibilities

• Performs patient check-in functions and accurately gathers all required patient demographic information into the clinic EMR system.
• Schedule appointments collecting all appropriate data from patients and referring clinic/providers according to the clinic protocols.
• Demonstrates customer service skills responding to inbound calls and face to face inquiries and conversations.
• Provides and explains required documents and insurance benefits to patients.
• Collections patient co-payments and other applicable deductibles, deposits, or payments.
• Reconciles daily cash transactions with patient account entries and prepares bank deposits.
• Greets patients and visitors in courteous and friendly manner, always understanding and professional in contacts with patients, visitors, employees, and medical staff.
• Responds appropriately to all calls and takes correct action to arrange appointment and referrals, accurately completing all scheduling and encounter fields.
• Performs all patient intake functions with accurate demographic and note entry into the patient system.
• Scans insurance cards, validates, insurance eligibility and identifies benefit related to each scheduled visit, making sure the information entered is up to date and accurate.
• Performs prior authorizations tasks promptly with payers to ensure patient tests and procedures are covered. Keep physicians and all appropriate team members informed of insurance authorization delays or non-coverage.
• Maintains an organized work environment; consistently prioritizes work assignments and facilitates timely response to tasks. Utilizes time between patients to review all forms and data entered for completeness and accuracy.
• Accurately accounts for daily cash and payment entries. Performs daily balancing and creates deposit functions.
• Held accountable for posted transactions.
• Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties.

Qualifications

• High School graduate or equivalent; associates degree or higher preferred.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Previous medical clinic experience or background in general office work preferred.
• Demonstrates excellent customer service skills.
• Ability to receive, comprehend, and follow verbal and written instructions.
• Ability to understand insurance benefits and perform basic mathematical tasks.
• Knowledge of medical terminology.
• Understand the ethics of confidentiality and HIPPA regulatory requirements.
• Ability to type at least 40WPM.

Physical requirements

• Able to work in latex burdened environment.
• Able to speak clearly and distinctly with staff, providers, patients, and families.
• Able to hear to converse with others over the phone.
• Demonstrates adequate stamina to deal with stressful situations and to complete necessary work schedule.
• Demonstrates adequate vision to prepare and read documents accurately
• Possess fine motor skills and hand/eye coordination to manage office equipment.

Job relationships

• Reports to manager/physician/advanced practice provider.
• Contributes a positive attitude and department cohesiveness by working cooperatively with other staff members. Demonstrates a team approach.

Principle Job responsibilities

• Greets patients and visitors in courteous and friendly manner, always understanding and professional in contacts with patients, visitors, employees, and medical staff.
• Responds appropriately to all calls and takes correct action to arrange appointment and referrals, accurately completing all scheduling and encounter fields.
• Performs all patient intake functions with accurate demographic and note entry into the patient system.
• Scans insurance cards, validates, insurance eligibility and identifies benefit related to each scheduled visit, making sure the information entered is up to date and accurate.
• Performs prior authorizations tasks promptly with payers to ensure patient tests and procedures are covered. Keep physicians and all appropriate team members informed of insurance authorization delays or non-coverage.
• Maintains an organized work environment; consistently prioritizes work assignments and facilitates timely response to tasks. Utilizes time between patients to review all forms and data entered for completeness and accuracy.
• Accurately accounts for daily cash and payment entries. Performs daily balancing and creates deposit functions.
• Held accountable for posted transactions.
• Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties.
• Handles confidential information appropriately.