Front Desk Registration - Senior - East Greenbush

Description

The Senior Registration Associate is responsible for performing and coordinating front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows.

Job Duties

• Schedule and register patients
• Handle check-in and check-out processes
• Enter charges and claims
• Perform end-of-day processes
• Document processing
• Scanning
• Inbox monitoring

Responsibilities

• Ensure distribution of work throughout the team
• Manage daily staffing needs
• Serve as a mentor and role model
• Schedule patient appointments
• Handle all incoming calls and direct appropriately
• Register patients, obtain necessary consent forms, and demographic data
• Collect co-pay at check-in/check-out when applicable
• Document monies collected and generate patient receipts
• Monitor for delays and inform patients
• Schedule follow-up appointments, including ancillary and diagnostic tests
• Obtain pre-authorizations for diagnostic testing and referrals for specialist office visits
• Maintain patient confidentiality and adhere to HIPAA regulations
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others
• Cross-cover other areas as needed

What You Will Need

• Strong leadership skills
• Associate’s degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office products and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline-driven environment
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Able to lift 25 lbs

Pay Range

Pay Range: $18.50 - $23.90 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.