Registration Associate – St. Peter's Hospital - Per Diem

Employment Type: Part‑time | Shift: Rotating (M‑F 8:00 a.m.–4:30 p.m.) | Two‑week training required. Per diem holiday and/or weekend rotation is required.

Description

St. Peter's Health Partners is seeking an individual to assist with clerical duties that keep the department running smoothly.

Purpose

Provides patient‑focused customer service. Performs outpatient and/or inpatient registration and insurance verification, collects patient financial liability payments, and ensures patients meet financial requirements including Medicare medical necessity, payer pre‑certifications, and referrals. Provides general information to hospital users, patients, families, and physician offices.

Essential Functions

• Researches, collects, and analyzes information; identifies opportunities, develops solutions, and leads resolution.
• Collaborates on performance‑improvement activities to enhance program efficiency and patient experience.
• Distributes analytical reports and utilizes multiple system applications to create reports and educational materials.
• Applies basic knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety.
• Demonstrates knowledge of departmental processes and quickly acquires new knowledge.
• Researches and compiles data for ad‑hoc operational projects; synthesizes data into detailed summaries with graphical presentations, recommending practical solutions.
• Leverages program and operational data to define progress, ROI, and impacts.
• Maintains working knowledge of applicable federal, state, and local laws, Trinity Health Integrity & Compliance Program, Code of Conduct, and related policies to ensure ethical and safe work practices.

Functional Role

PAR I – Entry‑level position. Minimum one (1) year of customer‑service experience; patient‑access experience preferred.

Minimum Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.

Additional Qualifications

• Medical terminology knowledge and familiarity with diagnostic and procedural coding.
• Insurance verification experience with the ability to explain benefits and secure necessary authorizations.

Pay

Pay range: $17.25 – $22.54 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act will be paid at the base‑salary equivalent of the stated hourly rates. The range may vary by location.