Registration and Scheduling Coordinator

Position Purpose

The Registration and Scheduling Coordinator coordinates patient registration, scheduling, and business office functions. Ensures the collection of accurate and complete demographic, clinical, and insurance information in the process of scheduling patients for outpatient rehab services. Performs registration activities including real-time eligibility verification. Informs patients of co-pays, deductibles, and co-insurance amounts and collects payments from patients. Provides instruction to the patient on visit preparation, prints, and mails patient itineraries and required forms for completion if lead time allows. Obtains and processes signed physician orders to ensure complete and accurate clinical documentation for care delivery.

What You Will Do

• Performs activities that relate to patient scheduling, registration, real-time eligibility verification, medical order processing, and dissemination of patient information.
• Determines proper scheduling requirements and/or limitations to requested service and scheduling resources (equipment, staff, room, etc.) in a timely manner to ensure customer satisfaction, maintain patient flow, and appropriate utilization of the service area.
• Captures add-on and same-day appointments with the department as required.
• Ensures accurate treatment sequencing with minimal delays while maximizing therapist productivity.
• Provides patient, family, and physician office education during the scheduling process to inform them of preparations needed for treatment and any additional diagnostic testing (MBS for some Speech Therapy services) and proper scheduling instructions.
• Communicates with therapists to ensure an accurate schedule and that all patient charts are properly distributed.
• Obtains signed physician orders for all services from physicians/offices or advises patients they must present a physician's order on the date of service.
• Maintains an accuracy rating which meets standards set by MCHS registration department.

Minimum Qualifications

• A high school diploma or GED is required.
• An associate degree or equivalent demonstrated work experience in lieu of degree is preferred.
• Two or more years' experience in physician's office, clinic, hospital business office, financial service setting, or related area with customer service and collection of data and funds is preferred.

Position Highlights and Benefits

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Roth retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.
• You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information

• Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years.
• Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites, and homes across the region.
• Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs.

Our Commitment

• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
• By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.