Registrar Support Assistant II

About the role

Harold Washington College is seeking a Registrar Support Assistant II. Reporting to the Registrar or Assistant Registrar, a Registrar Support Assistant II reviews student transcripts from institutions of higher education to match credit courses to CCC's courses for the transfer of eligible credits to the academic records of students transferring into and/or attending CCC. Harold Washington College is proud to be a member of the Caring Campus network. Caring Campus is a model of professional development that works to implement strong and consistent behavioral commitments for all employees in regard to how they interact with students. As a result of this work, employees become engaged with students on a level that has not occurred before. The core benefit of this work is making a connection with students, many of whom have not had an adult who has cared about them in an educational system.

Responsibilities

• Reviews official college transcripts to become familiar with grade key/legend and to ensure transcripts meet eligibility guidelines for acceptance and evaluation.
• Navigates TES using a multi-step process to comparatively review course descriptions and identify whether an equivalency (i.e. rule) exists matching external courses with equivalent CCC courses.
• Checks if identified equivalency is current and accurate by comparing course descriptions; informs supervisor of any issues or discrepancies between the external course and the CCC equivalency.
• Identifies potential new equivalencies when no rule/equivalency exists for a course.
• Applies set procedures including comparatively evaluating CCC and external course descriptions in TES for similarities and reviewing catalogs/course descriptions from other institutions.
• Proposes new or amended transfer credit rules based on comparative evaluations.
• Submits recommendations for review and approval along with support documentation based on established district and departmental procedures.
• Informs supervisor of need to build new records in TES for courses that are not in the database.
• Posts approved transfer credit evaluations onto student records.
• Uses CS9 to enter, merge, and upload data onto student records; verifies data from TES system matches data in CS9 records.
• Posts placements test waivers in CS9 including foundational English and Math courses on transcripts in compliance with CCC policies.
• Responds to inquiries and explains results of transcript evaluations and the transferable credits applied to student accounts.
• Escalates inquiries to supervisor for final resolution as needed.
• Self-audits work to check for accuracy of data entry and ensure that posted equivalencies and credits are accurately reflected in students' academic records.
• Participates in ongoing training to remain current with CCC's transfer credit evaluation procedures and processes, TES database functions, and other training relating to the Office of the Registrar.
• Complies with FERPA/ADA and other applicable laws pertaining to academic records.
• Performs all of the duties of a Registrar Support Assistant I.
• Maintains the college's year-round course schedule in coordination with the Registrar and the Office of Instruction (where applicable).
• Performs related duties as required.

Qualifications

• High School diploma or equivalent (such as HiSET or GED) and some college required.
• An Associate degree from an accredited college or university preferred.
• Three years of experience in a college environment required, preferably in a Student Services department (e.g., Admissions, Advising, Registrar, Enrollment).
• Experience in transfer credit evaluation work and TES strongly preferred.
• Experience using PeopleSoft Campus Solutions 9 (CS9) preferred.
• Equivalent combination of education, training, and experience may be taken into consideration.
• Chicago residency is required for all full-time employees within six (6) months of hire.

Skills

• Knowledge of operations and services provided by the Office of the Registrar.
• Strong critical thinking skills with superior attention to detail.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Strong data entry skills with emphasis on accuracy and attention to detail.
• Ability to work in a culturally diverse environment.
• Ability to maintain confidentiality of student records.
• Proficiency in the use of Microsoft Office (Word, Outlook, Excel).

Benefits

Benefits information is found at https://www.ccc.edu/departments/Benefits/.

Pay

The salary range for this position is $55,396.55 - $58,166.38. Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.