Registrar Records Assistant II

Salary: $40,300+ dependent on experience. Non-Exempt (eligible for overtime). 40 hours per week. This position is onsite at the Grand Forks, ND campus.

Purpose of Position

This position is part of the service area team in the Office of the Registrar. The purpose of this position is to assist students, faculty, staff, and the general public in the service area and on the telephone; and to release information within the guidelines of the Family Educational Rights and Privacy Act (FERPA).

Responsibilities

• Transcript Processing: Process and troubleshoot transcript requests through Parchment, including current, archived, third-party, and mailed requests. Research historical records as needed and review transcript activity for potential fraud or unusual activity.
• Academic Catalog: Coordinate publication of the University Academic Catalog using CourseLeaf, including managing timelines and workflows; reviewing, editing, and approving content; collaborating with campus stakeholders; and ensuring accuracy, consistency, and accessibility.
• Student Readmission: Process readmission applications by reviewing eligibility and documentation, updating student records, verifying transcripts and transfer credits, and preparing students for enrollment. Communicate requirements and next steps to applicants and review applications for potential fraud.
• Student, Faculty & Staff Support: Provide information and assistance regarding registration, student records, graduation, readmission, and related Registrar services in compliance with FERPA. Respond to inquiries by phone, email, and in person and provide general office support.
• Enrollment & Degree Verification: Provide backup support for enrollment and degree verifications, including researching current and historical student records and preparing official verification documents.
• American College of Norway Support: Serve as a contact for American College of Norway students and staff, assisting with registration, transcripts, transfer credit, email, and related student record matters.
• National Student Clearinghouse Reporting: Research, resolve, and correct enrollment and student record reporting errors through the National Student Clearinghouse and NSLDS.

Requirements

• High School Diploma or Equivalent
• 1 year of related work experience
• Competency with Microsoft Word, Excel, and Outlook
• Successful completion of a Criminal History Background Check

Skills

• Proficiency with common computer applications (e.g., Word, Excel, Internet, Outlook)
• Strong oral and written communication skills
• Excellent interpersonal and organization skills
• Ability to work in a detail-oriented atmosphere
• Experience handling confidential information
• Knowledge of general office policies and procedures and office equipment
• Ability to balance multiple projects with a high degree of accuracy
• Problem-solving skills

Preferred Qualifications

• Experience with transcript software (Parchment Send preferred)
• Experience with academic catalog software (Courseleaf CAT preferred)
• Experience with student information systems (PeopleSoft Preferred)
• Experience working in a university setting
• One year of college