Registrar Services Assistant

VCU’s Office of the University Registrar (OUR) is actively searching for a part-time, hourly Registrar Services Assistant to provide general support to the Registrar Services Coordinator and help ensure smooth daily operations.

About the role

This position assists with a variety of tasks related to student records, registration, transcripts, and enrollment services.

Responsibilities

• Serve as an initial point of contact for students, faculty, and staff by answering phones and responding to department emails
• Provide in-person customer service, including greeting and assisting walk-in visitors
• Scan and file documents using the appropriate record systems
• Handle information confidentially and professionally in line with university policies and FERPA regulations
• Perform other administrative duties as assigned

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace
• Ability to manage multiple tasks and maintain attention to detail
• Ability to handle large volumes of calls in a friendly and professional manner
• Ability to organize and prioritize workload efficiently and in a timely manner
• Dependable, punctual, and capable of working independently or as part of a team
• Demonstrated ability to maintain confidentiality and exercise sound judgment
• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with faculty, staff, and students from all backgrounds and experiences, or a commitment to do so

Preferred Qualifications

• Experience in a higher education or administrative office setting
• Familiarity with student information systems (e.g., Banner, PeopleSoft)

Schedule

• Part-time, 20 hours per week
• Availability required Monday – Friday, between 8:00 AM and 5:00 PM, based on departmental needs
• Fully in-person role with no flexibility for remote work

Pay

$13.77 per hour

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes:

• Comprehensive health benefits
• Paid annual and holiday leave
• Generous tuition benefits
• Retirement planning and savings options
• Tax-deferred annuity and cash match programs
• Employee discounts
• Well-being resources
• Abundant opportunities for career development and advancement