Assistant Registrar

About the role

The Assistant Registrar at the University of St. Augustine for Health Sciences supports the matriculation and academic progress of campus-specific students. Key responsibilities include managing student registration and graduation processes, planning commencement exercises, collaborating with faculty and advisors, and ensuring the integrity and confidentiality of student records.

Responsibilities

• Maintains student academic records and prepares and distributes communications to students, including acceptance, denial, and re-entry letters.
• Participates in commencement exercises.
• Plans registration and collaborates with faculty to create schedules of classes, classroom assignments, and exam schedules.
• Collaborates with the Student Success Advisor to coordinate academic appeals and arbitration committee hearings.
• Directs the publication and maintenance of the course schedule on the student portal and forwards revisions for the published catalog and student handbook.
• Conducts onboard workshops for faculty and advisors and provides grade entry training as needed.
• Led, manages, and coordinates registration for the campus.
• Processes and posts transcripts, grade changes, program transfers, course adds and drops.
• Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature.
• Serves as a Designated Service official for SEVIS for current students.
• Responds to current student and alumni questions and concerns in a timely manner.
• Completes state licensing forms for graduates and processes student/alumni verifications.
• Represents registrar’s office at student director meetings.
• Registers orientation course and all pre-requisite courses for incoming students.

Other duties and responsibilities

• Maintains an effective working relationship and open communication with Registrar team through scheduled weekly meetings and written reports.
• Maintains an effective working relationship with the Student Success Advisor.
• Provides back-up support to other team members as needed and during absences.
• Serves on University Committees as assigned.
• Follows University’s core values.
• Supports and demonstrates student-centered behaviors.
• Upholds University’s professional, ethics, and integrity standards.

Travel requirements

The position may be required to travel up to 25%.

Position in organization

Reports to: Registrar
Positions supervised: None

Technical, managerial, and people skills required

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or experience

• Bachelor’s Degree preferred
• Minimum of three years in University Student Services preferred
• Professional demeanor with strong communication and presentation skills
• Exhibits passion for supporting students’ commitment and success in higher education
• Excellent telephone etiquette
• Self-motivated and ability to perform with minimal supervision
• Team focused; willing to help others
• Strong organizational and time management skills
• Experience with Infomaker or other equivalent report writing software
• Basic office clerical skills; proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) as well as using customer relationship management systems and the ability to learn new systems quickly
• Bilingual (English/Spanish) desirable
• Previous customer service experience desirable
• Familiarity with the needs of international students and a diverse student population

Business competencies

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.