Registrar Scheduler-UMCEPH Nexus Neurosurgery West

About the role

The Registrar Scheduler facilitates patient flow at a clinic by scheduling, registering, and greeting patients. This role ensures smooth appointment handling, accurate data entry for demographics and insurance, and proper billing for services rendered.

Responsibilities

• Schedule patients for consultations, procedures, and tests as needed.
• Receive and enter patient demographic and insurance information, including appropriate charges for services.
• Verify insurance eligibility and benefits via electronic systems or direct contact with payers.
• Obtain any required pre‑certifications or authorizations to meet payer protocols.
• Manage multiple tasks simultaneously while maintaining a professional customer‑service orientation.

Required Skills

• Ability to interact tactfully with associates, patients, visitors, and the public.
• Basic computer literacy and keyboarding proficiency.
• Effective written and verbal communication.
• Analytical and problem‑solving abilities.
• Knowledge of commercial and managed‑care payors and related terminology.
• Up‑to‑date understanding of frequently changing insurance plan requirements.
• Knowledge of medical terminology; familiarity with ICD coding (preferred).
• Bilingual in English and Spanish.
• Strong organization and prioritization skills; ability to work well under pressure.
• Capability to thrive in a fast‑paced environment with frequent interruptions.

Required Experience

• At least one year of experience in scheduling or patient access within a hospital or clinic setting.

Education and Training

• High school diploma or equivalent (required).
• Associate’s degree (preferred).
• Training or educational background in medical terminology and ICD coding (preferred).

Preferred Certifications

• Certified Healthcare Access Associate (CHAA).