Registrar Scheduler-UMCEPH OBGYN Clinic

About the role

The Registrar Scheduler facilitates patient flow at a clinic by scheduling, registering, and greeting patients. This role schedules patients for consultations, procedures, and tests, enters patient demographic and insurance information, and ensures appropriate charges for services rendered. The position verifies insurance eligibility and benefits, obtains pre-certification/authorization, and ensures compliance with payer payment protocols.

Responsibilities

• Schedule patients for consultations, procedures, and tests.
• Receive and enter patient demographic and insurance information.
• Verify insurance eligibility and benefits via electronic systems or direct contact with payers.
• Obtain pre-certification/authorization to meet payer payment protocols.
• Ensure accurate charges for services rendered.
• Maintain up-to-date knowledge of insurance plan requirements.
• Manage multiple tasks while maintaining professional customer service.

Requirements

• One year of experience in scheduling or patient access in a hospital or clinic setting.
• High school diploma or equivalent (Associate’s degree preferred).
• Training or educational background in medical terminology and familiarity with ICD coding preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Skills

• Ability to deal tactfully with associates, patients, visitors, and the general public.
• Basic computer literacy and keyboarding skills.
• Effective written and verbal communication skills.
• Analytical and problem-solving skills.
• Knowledge of commercial and managed care payors and terminology.
• Bilingual (English/Spanish) required.
• Ability to organize, prioritize, and work well under pressure in a fast-paced environment with frequent interruptions.