Registrar Scheduler-NHC NAIP Visc Call

About the Role

The Registrar Scheduler facilitates patient flow at a clinic by providing services necessary to schedule, register, and greet patients. This role schedules patients for consultations, procedures, and tests, and handles the entry of patient demographic and insurance information, appropriate charges, and other pertinent details. The position ensures the clinic can track patient visits, maintain smooth appointment flow, and bill for services rendered.

Responsibilities

• Schedule patients for consultations, procedures, and tests as needed.
• Receive and enter patient demographic and insurance information.
• Verify insurances via electronic verification systems or by contacting insurance payers to confirm eligibility and benefits.
• Ensure pre-certification/authorization is obtained to meet individual payer payment protocols.
• Manage multiple tasks while maintaining a focus on professional customer service.

Requirements

• One year of experience in scheduling or patient access in a hospital or clinic setting.
• High school diploma or equivalent required; Associate’s degree preferred.
• Certified Healthcare Access Associate (CHAA) preferred.
• Training or educational background in medical terminology and familiarity with ICD coding preferred.

Skills

• Ability to deal tactfully with associates, patients, visitors, and the general public.
• Basic computer literacy and keyboarding skills.
• Effective written and verbal communication skills.
• Analytical and problem-solving skills.
• Knowledge of commercial and managed care payors and terminology.
• Maintain up-to-date knowledge of insurance plan requirements.
• Knowledge of medical terminology and familiarity with ICD coding preferred.
• Bilingual (English/Spanish) required.
• Ability to organize and prioritize multiple tasks and work well under pressure.
• Ability to work in a fast-paced environment with frequent interruptions.