Registrar II (NIGHTS)

Responsibilities

• Manages registrations for patients for various hospital services; meets patient access scorecard standards by registering patients in ≤ 10 minutes maintaining a wait time of ≤ 10 minutes, when applicable (ED registration wait times exempt).
• Interviews and accurately collects patient information and demographics for various hospital services; meets patient access scorecard standards by meeting accuracy rate as defined in annual goals and ensuring accuracy in medical record selection.
• Uses knowledge to verify and review and coordinates benefits on behalf of patients; meets Patient Access Scorecard expectations for insurance verification rate.
• Manages payments at point of service, conducts cash receipting, and posts payments; point of service collection expectations are on the patient access scorecard.
• Affords assistance to patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors.
• Manages accounts in order to meet Patient Access Scorecard standards of productivity. In addition to daily account authorization reviews, identifies high risk admissions/registrations and obtains completes necessary authorizations and notifications of admissions from patients; meets patient access scorecard standards by reducing denial rates.
• Affords assistance with training of new staff as well as shares departmental knowledge and provides assistive training with teammates.
• Manages scanning for the patient medical record as required.
• Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up in order to develop and strengthen customer relationships and maintain effective interdepartmental communication.

Qualifications

• High School Diploma: Certification/License Revenue Cycle Certified Representative (RCCP 1) or Certified Healthcare Access Associate (CHAA) or equivalent Revenue Cycle Professional Certification required within 12 months.
• Associates degree in healthcare or related field preferred.
• Knowledge of medical terminology, ICD, and insurance.
• Experience minimum of two years patient registration experience, experience in an emergency room, or other medical office environment experience, OR a combination of core classwork from an accredited college or university in a medical course of study.
• An understanding of financial and insurance information. Collections experience desired.