Registrar ER (Full-time, Nights)

Manage patient intake and registration processes in the Emergency Department. Gather and verify personal, insurance, and medical information, ensure accuracy and confidentiality of patient records, and deliver high-quality customer service to patients and their families. Play a key role in facilitating efficient department operations by supporting accurate documentation, insurance verification, and communication across clinical and administrative teams.

Responsibilities

• Greet patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Register patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verify patient identification and insurance details, making necessary updates to patient records as needed.
• Obtain patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verify insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collect patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assist patients with understanding insurance requirements and resolve insurance-related questions.
• Carefully document on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and have nursing sign off if the patient is unable to sign.
• Verify insurance and identify the proper insurance plan codes to ensure accurate and prompt payment.
• Compile the necessary paperwork to ensure quick retrieval and processing of the patient's visit.
• Place an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notify department or physicians of the patient's arrival. Follow up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintain communication with key personnel during emergency codes and alert the facility when emergency plans are in place.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in customer service preferred.

Skills

• Strong communication and customer service skills.
• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families, and healthcare teams.
• Ability to remain calm and professional in high-stress or emergency situations.

Schedule

• Four 10-hour shifts per week.
• 7:00 PM – 5:30 AM.