Registrar Coordinator

Welcome to the University of North Texas System, which includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the Dallas-Fort Worth region, employing more than 14,000 employees and educating over 49,000 students.

About Us

The Registrar's Office provides support services in academic advising, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification, and maintenance of student academic records. The office also handles state and federal reporting and fosters an open, welcoming environment for students, faculty, and staff of all backgrounds.

UNT offers a generous benefits package including flexible hours, remote work arrangements, tuition scholarships for employees and immediate family, and recreational resources. Located in Denton, Texas, the university combines a small-town feel with a thriving arts and music scene, and is conveniently connected to Dallas and Fort Worth.

About the Role

This position supports certifications and reporting, ensuring the accuracy and integrity of academic data within various student platforms and information systems. It serves as the first level of escalation for problem resolution and requires direct interaction with students, faculty, and staff. The role involves processing data-driven requests and ensuring compliance with institutional, state, and federal regulations.

Registrar Coordinators supervise a team of student workers and assist with daily operations, providing front-line interactions and training through targeted communications and documentation.

Responsibilities

• Manages a team of student workers including hiring, training, evaluating, planning, timekeeping, scheduling, and assigning work activities.
• Communicates policy and procedural information to students, faculty, and staff, aiding in problem resolution and troubleshooting.
• Interprets policies and provides feedback on business processes for continuous improvement.
• Performs system testing related to platform upgrades and business process changes.
• Drafts and updates internal business process documentation.
• Prepares, analyzes, and monitors reports, maintaining statistical data on productivity output.
• Rapidly learns complex software systems to process, research, and respond to customer requests.

Requirements

• Associate's degree and two years of office administration experience; or equivalent combination of education, training, and experience.
• Proficiency in MS Office and related technologies.
• Strong customer service and communication skills, both verbal and written.
• Skill in operating office machines, recordkeeping, and basic math.
• Knowledge of standard office policies and procedures.

Preferred Qualifications

• Previous experience working in a higher education setting.
• Familiarity with FERPA laws governing student record privacy.
• Customer service background.
• Ability to apply detailed rules and regulations accurately to student situations.
• Supplemental pay for fluent Spanish-speaking staff.

Skills

• Telephone etiquette and problem-solving.
• Technical proficiency in varied software platforms.
• Understanding of interdependencies in fast-paced environments.
• Critical thinking and attention to detail.

Physical Requirements

• Communicating with others to exchange information.
• Sedentary work primarily involving sitting/standing.
• No adverse environmental conditions expected.

Pay

$39,600

Schedule

Monday-Friday, 8:00 AM - 5:00 PM, with some overtime.