Senior Registrar Coordinator

About the Role

This position is responsible for the day-to-day management of Certifications and Reporting, overseeing customer service and processes related to the accuracy and integrity of academic and student records and corresponding systems. Serves as an escalation resource for problem resolution.

Responsibilities

• Manages a team of staff, including hiring, training, development, and mentoring, evaluating, planning, timekeeping, scheduling, and assigning work activities.
• Coordinates customer service, systems, and technical processes, daily processing, and monitoring workloads for a team that serves students, faculty, and staff across the university.
• Provides strategic guidance and support while communicating a broad range of policy and procedural information to students, former students, faculty, and staff.
• Interprets policy and aids stakeholders in resolution of problems, including escalations and troubleshooting for their area of specialization.
• Communicates and enforces timelines, policies, and practices to ensure compliance with all state, federal, and accrediting agencies.
• Reviews and evaluates business processes for continuous improvement and proposes solutions to improve overall institutional and student success.
• Performs system testing related to platform upgrades and business process changes.
• Drafts, updates, and maintains consistency across internal business process documentation.
• Prepares, analyzes, and monitors reports and statistical data to ensure compliance with university, state, and federal regulations and in support of university goals.

Requirements

• Bachelor's degree and three years of related experience or any equivalent combination of education, training, and experience.
• Skill in the use of standard office equipment and software.
• Ability to effectively use computer and information technology.
• Skill in using computer applications, including word processing software or ability to quickly assimilate.
• Knowledge of principles and processes for providing high-quality customer service.
• Skill in telephone etiquette and courteous communication with the public, verbally and in writing, evaluating information, and addressing identified issues.

Qualifications

Preferred qualifications include experience working in a higher education environment and knowledge of academic records and student information systems.

Skills

• Ability to work in a collaborative, results-oriented environment.
• Ability to consistently exercise initiative, tact, diplomacy, and professionalism.
• Knowledge of standard office policies and procedures, ability to quickly assimilate.

Benefits

The university offers a generous benefits, leave, and perks package, including flexible hours and remote work arrangements, tuition scholarships for employees and immediate family, and recreational resources and activities.

Pay

The salary for this position is $47,232.00.

Schedule

The work schedule is Monday through Friday, 8 a.m. to 5 p.m., with some overtime required.