Registered Nurse Triage Call Agent Patient Service Center

About the role

The RN in the Clinical Communication Call Center ensures a superior customer service experience for all who interact with the Clinical Communication Call Center. The RN provides consultation, education, and strategic guidance related to patient questions and health needs via a phone, email, text or other communication method.

Responsibilities

• Receives, triages and responds to telephone calls/contact from patients and family members.
• Provides consultation, education, and strategic guidance related to patient questions and health needs via a phone, email, text or other communication method.
• Assesses patients by phone, provides recommendations, offers referrals, educates and when necessary, directs them to the appropriate level of care.
• Triage, assesses, educates, and refers within the nurse call function and according to policy and procedures.
• Documents all calls and charts as appropriate, while utilizing relevant data, listening skills and problem resolution skills.

Requirements

• Current RN Licensure in the state of practice.
• Basic Life Support certification (BLS) for healthcare providers.
• Five years of clinical experience.
• Exceptional verbal and written communication skills.
• Strong ability for conceptual thinking, problem resolution and planning.
• Intermediate knowledge and skill of word processing software.

Qualifications

• Bachelor's degree in Nursing (BSN).
• Seven years of Clinical Experience in direct patient care.
• Experience with Patient Education.
• Experience in triage clinical area.
• Spanish or second language.

Skills

• Ability to adapt to unpredictable situations in the work setting.
• Understanding of regulatory, compliance, patient safety, and policy/procedures of Intermountain.
• Understanding of clinical assessment and decision-making skills.

Benefits

Benefits Eligible: Yes
Shift Details: Full time (40 budgeted hours). Monday through Friday, 8:00 am - 5:00 pm MST. No nights, weekends or holidays.
Unit/Location: Fully remote. Ideal Candidate would have an Intermountain Health caresite near to them.

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$37.45 - $57.29

Schedule

Full time (40 budgeted hours). Monday through Friday, 8:00 am - 5:00 pm MST. No nights, weekends or holidays.