Call Center Triage RN

Primary Responsibilities

• Participates and maintains a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook.
• Maintains the sequential steps of the nursing process: assessment, planning, intervention, implementation and evaluation.
• Primarily responsible for handling incoming clinically related calls to the assigned department to ensure that patient needs are met. This may require protocol-driven responses.
• Ensures smooth and efficient telephone communication by using proper telephone etiquette. Handles telephone calls appropriately, in a timely manner and offer assistance and reassurance to the caller. Advice given is done so under the direction and guidelines of the attending provider or per department protocol.
• Demonstrates effective time management and organizational skills. Demonstrates accuracy, thoroughness and follow-through. Accurately and legibly documents concise, pertinent information (i.e. telephone message, EHR, etc.). Ensures patient care paperwork is processed and forwarded in a timely manner Balances the speed and quantity of work with quality; multi-task comfortably.
• Works cooperatively with team members in order to accomplish work effectively and efficiently; helps create and maintain good working relationships; provides assistance and back-up with direct patient care as needed. Demonstrates effective conflict management skills.
• Improves the quality of care through continuing education and self-evaluation of the effectiveness of care. This includes attendance/participation in most in-services/department meetings and remaining current on clinic/department policies and procedures.
• Participates in the orientation and training of new employees.

Required Qualifications

• Graduate of an accredited school of registered nursing
• Current unencumbered State of Oregon license as a Registered Nurse

Preferred Qualifications

• 1+ years of experience in an acute care hospital and/or in an individual provider's office or clinic setting
• Experience in appropriate specialty, primary care (pediatrics) and/or telephone triage
• Evidence of working knowledge of the nursing process
• Knowledge of basic clinical skills to provide patient care
• Proven ability to work well with providers, clinical staff and patients
• Proven ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment.

We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Benefits

• Life
• Emotional
• Physical
• Financial

Resources and support to focus on what matters most to you, in every facet of your life.

Education, tools and resources to help you reduce and manage stress, build resilience and more.

Health plans and other coverage to support wellness for you and your loved ones.

Benefits for today and to help you plan for the future, including your retirement.