Registered Nurse Transfer Center - Patient Intake

About the Role

The Registered Nurse Transfer Center is responsible for evaluating, coordinating, processing, screening, and documentation of patient transfers into the CHRISTUS Health System. The CHRISTUS Transfer Center RN collaborates with relevant business partners to ensure the appropriate level of care and transport of patients into the CHRISTUS Health system. This role involves obtaining medical and demographic information and coordinating communication between referring and receiving physicians, as well as healthcare facilities. The RN engages appropriate departments in the transfer process, utilizing problem-solving and customer service skills to determine the best course of action for patients, physicians, and hospitals.

This position requires full understanding and active participation in fulfilling the Mission of CHRISTUS Health, demonstrating behavior consistent with the Core Values, and supporting the strategic plan and Performance Improvement Plan (PIP).

Responsibilities

• Exhibits excellent customer service skills, including telephone and personal contact with all CHRISTUS Transfer Center groups (e.g., physicians, case managers, nurses, administrators, and colleagues).
• Maintains a high level of professionalism and a patient-centered mentality at all times.
• Anticipates and prioritizes critical transfer issues.
• Appropriately escalates concerns or barriers requiring administrative judgment based on hospital policies and procedures.
• Accepts new assignments and performs additional duties as requested in a professional manner.
• Uses and follows specific protocols, policies, procedures, and established resources to ensure appropriate and efficient transfer.
• Maintains timely knowledge of all current and future transfer requests.
• Collaborates with CHRISTUS hospital’s ED, House Supervisors, Administrators, and physicians to ensure appropriate and timely transfer.
• Works closely and proactively with House Supervisors to understand daily capacity, availability, and patient flow.
• Remains proficient in EMTALA.
• Organizes and prioritizes multiple complex tasks and makes decisions quickly.
• Maintains proficiency in computer systems and databases for accurate data collection, monitoring, and evaluation.
• Responds to all callers with the aid of computer systems and databases.
• Proficient in using transfer center software and knowledgeable in Meditech.
• Attends team meetings, in-services, and trainings to maintain up-to-date knowledge of software systems and new processes.
• Establishes and maintains awareness of hospital’s medical staff, services, and special programs.
• Communicates with House Supervisors to access bed availability and changes in service availability each shift.
• Collaborates with team members to maintain standard call lists.
• Regularly updates service availability and contact information.
• Stays up to date on new physician or service changes by reading emails and attending team meetings.

Requirements

• Associate's Degree in Nursing.
• RN License in state of employment or compact.
• BLS certification.

Schedule

3 days per week, 12-hour shifts.

Work Type

Full Time.