Registered Nurse - Quality Manager
About the role
This is a key management role with new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities. Program elements will include Partnering with state agency teams, Creating an ideal experience for individuals who report complaints and grievances, Reviewing, triaging, processing reported incidents on a timely basis, Ensuring a high degree of consistency and quality of reviews, Data analysis and reporting, Providing technical assistance to HCBS providers, Preparing for future initiatives.
Responsibilities
- Hiring, training and supervising a team of 10 human services professionals
- Quality oversight of incident management, grievance review and complaint resolution activities
- Ensuring the efficient and effective processing of a high volume of cases
- Providing clinical leadership
- Consulting on complex cases
- Data analysis and reporting
- Supporting the program’s Director with various leadership activities
- Leading with a focus on the best interests of the people we serve
Qualifications
- Licensure in Maine as a Registered Nurse
- Residency in the State of Maine
- 5 or more years of nursing leadership experience
- You Should Be Well Versed In These Areas: Quality management / quality improvement, Performance improvement, Critical incident management, Inter-rater reliability, Medicaid Home and Community Based Services, Person-centered care of older adults and people who are living with disabilities
About Liberty Healthcare
Liberate Healthcare is certified by the Joint Commission and recognized by the Centers for Medicare and Medicaid Services as a Quality Improvement Organization-like entity. Liberty Healthcare is an equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities.
Full details on Liberty's benefits plan available at www.libertyhealthcare.com/upload/138.pdf