Regional Workplace Manager

What this job involves

The Regional Workplace Manager is responsible for leading day-to-day facilities management operations for their assigned client locations, ensuring exceptional workplace experiences that support productivity, collaboration, and employee satisfaction. This role serves as the primary on-site leader coordinating all workplace services while maintaining the client's workplace standards and culture.

What your day-to-day will look like

• Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
• Lead and develop on-site teams including Workplace Coordinators, Guest Services Ambassadors, and technical staff
• Serve as the primary point of contact for the client's local leadership team on all workplace and facilities matters
• Implement site-specific workplace strategies aligned with the client's global standards and local requirements
• Manage site budgets and financial performance, identifying opportunities for cost optimization
• Ensure compliance with local building codes, health and safety regulations, and corporate policies
• Cookordinate workplace projects including small renovations, furniture reconfigurations, and space planning
• Develop and maintain strong relationships with building management, vendors, and service providers
• Oversee the resolution of workplace issues through effective service request management
• Lead continuous improvement initiatives to enhance workplace experience and operational efficiency
• Cookordinate special events, meetings, and workplace activities to support the client's culture
• Prepare and present regular reports on site financial performance & service delivery

Required Qualifications

• 5+ years of experience in facilities management or workplace services
• 3+ years of supervisory experience leading facility teams
• Strong knowledge of building systems, maintenance practices, and workplace operations
• Experience managing vendor relationships and service contracts
• Proficiency in facilities management software, Google Workspace, Slack and similar office productivity tools
• Excellent communication and interpersonal skills
• Proven problem-solving abilities and attention to detail
• Customer service mindset with a focus on enhancing employee experience

Preferred Qualifications

• Professional certification such as FMP, CFM, or related credential
• Experience working in technology industry environments
• Knowledge of workplace experience best practices and trends
• Experience managing facilities in similar-sized corporate environments
• Project management skills and experience leading small to medium workplace projects
• Experience with IWMS systems and workplace technology platforms
• Understanding of sustainability practices in facilities management
• Knowledge of local regulations specific to the site location
• Bachelor's degree in Facilities Management, Business Administration, or related field

Working Environment

• This role is based full time on-site at the designated client location in New York with occasional travel to Chicago and Toronto, requiring regular presence to oversee operations and respond to workplace needs.
• The position involves walking throughout the facility daily, inspecting building systems, and addressing physical aspects of the workplace.
• Some evening or weekend work may be required during special events or maintenance activities.
• The Regional Workplace Manager operates in a dynamic, collaborative environment that values innovation, employee experience, and operational excellence.