Regional Trust Manager

About the role

Arden Trust Company (Arden Trust) is part of Kestra Holdings, an industry-leading wealth management platform for independent financial professionals nationwide. Arden Trust provides industry-leading personal trust services designed to support families and preserve relationships for generations. The company’s primary mission is to help advisors meet their investing clients' vision and ensure their needs are fulfilled. Kestra-affiliated advisors and Bluespring partners can benefit from Arden Trust’s expertise in trust services. Arden Trust’s advisor-focused culture is built on innovation and advocacy, enabling advisors to enhance their ability to assist clients with trust-related needs. Lead with Purpose. Partner with Impact.

Responsibilities

Manage all activities as well as a staff in a personal trust office setting. Provides account administration for a small book of business to ensure client satisfaction both Trust and Financial Advisor (i.e. account opening, encroachment requests and tax preparation).

• Develops, leads, manages and motivates staff.
• Explains team and individual goals and objectives.
• Oversees facility management, supplies, and contracts.
• Creates an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• Manages Human Resources processes for reviews, new hires, terminations, etc.
• Assists staff with continuing professional development.
• Ensures team members have the necessary education and training to effectively participate on the team.
• Collaborates with senior management on designing, implementing and ensuring adherence to policies and procedures.
• Actively participates in preliminary discovery of new business opportunities; performs administrative reviews; interacts with Financial Advisors; coordinates with business development and document review to evaluate and determine appropriateness of the business.
• Performs account administration functions according to internal policies and procedures to be efficient and compliant (i.e. account opening, account closing, monitoring investment objectives, overseeing charging and collecting of fees, annual account reviews, encroachment requests and tax preparation).
• Responds in a timely manner to management, auditors, and bank examiners’ inquiries as requested; proactively accepts responsibility for solutions and resolutions to problems, reconciliations, and account reviews and ensures senior management is apprised of all pertinent issues.
• Other related duties assigned as needed.

Qualifications

Bachelor’s degree in Business Administration or other related discipline or the equivalent combination of education, training, or work experience. 7 or more years’ experience. JD preferred but not required. A good working knowledge of all types of Fiduciary relationships.

Skills

• Expert level role with excellent knowledge of the field and strong leadership skills.
• Establishes operational objectives and work plans, and delegates assignments to subordinates.
• Involved in developing, modifying and executing policies that affect immediate client operations and may have a broader impact to the business unit or division.
• Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise.
• Implements strategic policies when selecting methods, techniques and evaluation criteria to obtain results.
• Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
• Regularly interacts with senior management or executive levels within the enterprise.
• Ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship.
• Strong interpersonal and effective communication skills.
• Strong organizational skills and aptitude for detail.
• Teamwork and leadership orientation.
• Ability to easily adapt to changing work environment.
• CTFA (Certified Trust Financial Advisor) designation will be beneficial.

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide).
• 401(k), health insurance, and a competitive benefits package.
• Work in a supportive, collaborative environment committed to professional excellence.
• Help clients navigate meaningful financial decisions with confidence.
• Opportunities for training, development, and long-term growth within the firm.
• Tuition reimbursement for qualified expenses.