Regional Support Specialist - Latin America & Caribbean

Essential Duties and Responsibilities

• Respond to customer requests in assigned territory for quotes or orders
• Provide order confirmations, confirms detail order information
• Process machine orders received by telephone, email, and internal generation
• Provide regular order status updates to the customer and sales representatives
• Communicate delivery dates and coordinate delivery
• Aids customers with resolutions for sales, service, or any customer issues
• Follow up and confirm receipt of final signed sales agreements
• Ensures orders are being processed in a timely manner per customer agreements
• Helps spearhead resolving external sales personnel customer and product challenges
• Responsible for release of order confirmation once order has been received
• Train in SalesForce.com
• Aid in requesting copy of trade-in title prior to shipping new units
• Contact customer after order is received to obtain finance company information
• Prepare all documents for finance companies 3 weeks prior to shipment
• Follow up on pre-delivery payment
• RSD go to person, on occasion, for day-to-day issues… inter-departmentally

Qualifications

• Good communication in English & Spanish, verbal & written
• 1-2 years’ experience in related field of work scope
• Self-motivated, proactive, and easy to interact with
• Strong time management skills with the ability to meet hourly and daily deadlines
• Self-starting, capable of working independently and under pressure while facing changing priorities, functioning, and contributing as part of a fast-paced team
• Strong organizational skills and attention to detail
• Excellent internal and external customer relationship skills
• Strong computer knowledge
• Reliable
• Experience with SAP and Salesforce is a plus
• Cross-functional collaboration skills

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch
• Frequently required to push and pull
• Able to regularly lift and/or move 15+ pounds
• Specific vision abilities required by this job include close, peripheral, and the ability to focus

Work Environment

• While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals
• Safety glasses/goggles must always be worn while in designated areas of the shop
• Proper closed-toe and heel footwear is required while in the shop

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA-Plans
• Company-paid Life Insurance
• Company paid Short-term/Long-term Disability
• Paternity Leave
• 401 (k) plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program