Regional Support Manager

About the role

Ecowize North America safeguards public health and drives operational excellence in food production facilities. As a Regional Support Manager, you will provide critical coverage and leadership across multiple sites within a region, reporting to a Division Manager, Director of Operations, or VP of Operations. You’ll oversee sanitation operations, guide Site Managers, and support frontline teams to meet safety, compliance, and performance standards. The role is full‑time, remote within a designated region, with up to 80% travel (frequent overnight travel required).

Responsibilities

• Provide Leadership on Demand: Fill in as Area Manager when positions are vacant, during vacations, or when coverage is needed.
• Support New Start‑Ups: Lead operations at new client sites, ensuring smooth ramp‑up, compliance readiness, and team engagement.
• Guide Site Leaders: Coach and support Site Managers to drive safe, effective, and efficient sanitation operations.
• Ensure Compliance & Readiness: Oversee adherence to GMPs, SSOPs, USDA/FDA standards, and client expectations; support audit preparation and corrective action planning.
• Collaborate with Stakeholders: Work with client leadership, engineering, QA, HR, and finance to ensure aligned goals and seamless execution.
• Manage Performance: Monitor labor use, budgets, and KPIs to deliver strong operational and financial results.
• Drive Improvement: Share best practices across accounts and help implement consistent standards region‑wide.

Requirements

• 7+ years in sanitation or food manufacturing leadership, managing multiple sites or large teams.
• Deep knowledge of USDA/FDA regulations, GMPs, and Master Sanitation Programs.
• Proficiency in LOTO, HAZCOMM, and PPE standards.
• Bilingual (Spanish/English) – required for effective team leadership.
• Tech fluency: proficient with Microsoft Office, Google Workspace, and open to learning new tools.
• Bonus: experience leading site openings, major transitions, or multi‑site operations.

Qualifications

• Results‑Driven: delivers outcomes and owns accountability.
• Critical Thinker: problem‑solves in fast‑changing situations.
• People Developer: coaches and uplifts teams, even under pressure.
• Communicator: clear, professional, and audience‑aware.
• Collaborator: partners with cross‑functional teams and clients to get results.
• Adaptable Leader: thrives in dynamic, “go‑where‑needed” environments