Regional Scheduling Specialist

Tasks and Responsibilities

• Act as the dedicated scheduling resource for assigned regional customer accounts
• Manage the customer/client scheduling process in accordance with operational procedures and requirements that may impact scheduling.
• Proactively engages and continuously communicates with critical cross-functional partners (i.e. Sales, Operations, Safety, etc.) to deliver a one-stop interface experience for our customers with an emphasis on timely coordination of information and accuracy of scheduled reservations
• Understands and adheres to regulatory requirements, including country specific guidance, and verifies training objectives and documentation
• Proficient in scheduling issue resolution to determine impacts and works cross functionally to create and execute on a plan of action to address schedule adjustments based on client and/or customer need
• Identify scheduling concerns and determine impact while working cross functionally to find resolutions with minimal impact to the customer and/or client’s schedule
• Collaborates closely with the internal schedulers and the client service representatives to enrich the interactive success of the Customer Support department at every FlightSafety learning center
• Understand FlightSafety’s suite of products and services to offer customers additional training, when available, to enhance the overall training experience and further generate sales and revenue
• May perform other related activities as assigned or requested

Minimum Education

Bachelor’s degree preferred or one (1) – two (2) years’ related experience and/or training, or equivalent combination of education and experience

Minimum Experience

One (1) – two (2) years’ experience in related field such as customer service, client experience, account management, scheduling, hospitality, healthcare administration, logistics coordination.

Knowledge, Skills, Abilities

• Excellent customer service skills
• Excellent verbal and written communication skills
• Excellent time management skills with the ability to prioritize and/or pivot tasks in a fast-paced environment and 24/7 operation
• Uses critical thinking to identify and optimize matrixed scheduling solutions
• Demonstrated proficiency navigating a matrixed organization to deliver a seamless and exceptional customer experience
• Results oriented with the demonstrated ability to motivate and impact cross-functional partners to achieve objectives
• Demonstrated flexibility to interact with a variety of clients, customers and employees across all FlightSafety Learning Center locations
• Flexibility in working schedule and responsive support to client needs or changes
• Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint and Outlook