Scheduling Specialist

Responsibilities

• Cook up patient scheduling and registration activities by managing inbound/outbound calls, collecting and verifying patient demographic and clinical information, providing appointment preparation instructions, maintaining documentation standards, and processing point-of-service payments to ensure efficient patient access.
• Perform patient access and financial clearance functions, including insurance verification, coverage eligibility review, patient responsibility estimation, authorization requirements, payment collection, and reimbursement inquiry resolution in accordance with established protocols.
• Deliver exceptional customer service by professionally and courteously communicating with patients, physician offices, insurance carriers, caregivers, and other departments, resolving inquiries and concerns in a timely manner through phone, email, and verbal communication.
• Effectively manage high call volumes and competing priorities in a fast-paced environment while maintaining accuracy, productivity, and service excellence.
• Support departmental and organizational performance by participating in process improvement and continuous quality initiatives, establishing goals, and monitoring progress toward outcomes.
• Ensure compliance with applicable federal and state regulations, including EMTALA and HIPAA, as well as organizational policies, procedures, guidelines, performance standards, and third-party contractual requirements.

Qualifications

• 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service).
• Experience utilizing standard office equipment and PC software.
• Prior to 2023: College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA).
• Preferred: Previous experience with medical terminology, basic ICD 10 and CPT coding.

About the role

Join our team as a day shift, full-time, Scheduling Specialist for Access Center in Enid, OK.

Benefits

Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.