Regional Sales Manager - Service

Principal Duties & Responsibilities

• Proactively promote Aftersales offerings (e.g., service agreements, training, smart services, and spare parts) to maximize equipment uptime and cultivate trusting relationships within our existing customer base, ultimately building lasting customer loyalty
• Assess equipment conditions during on-site facility walk-throughs, or gauge equipment health through remote customer discussions, collaborating with the internal Service group when necessary to recommend strategic improvements
• Navigate complex customer interactions and pricing objections by emphasizing the comprehensive value of equipment readiness — including proactive maintenance, operator training, and on-hand parts availability
• Leverage predictive insights to help customers avoid costly unplanned downtime
• Provide high-level customer experience while directing non-sales support inquiries to the appropriate internal departments to ensure all customer needs are addressed in an efficient manner
• Maintain accurate, timely records of all customer activities, leads, and opportunities using TRUMPF standard sales systems (e.g., CRM, SAP, and other relevant applications)
• Adhere to all company guidelines

Qualifications

• Associate’s degree required; bachelor’s preferred
• 3+ years B2B sales of services, maintenance agreements, or industrial products
• Proven ability to build relationships across diverse industries, including but not limited to automotive, medical, and aerospace
• Experience driving remote sales and conducting on-site equipment assessments (laser or photonics industry experience a strong plus)
• Proficient in Microsoft Office and CRM platforms; quick to learn new software applications (SAP experience a plus)