Regional Sales Coordinator, Team Lead

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations through print, digital, mobile, and live events. The company publishes The Wall Street Journal, Barron’s, MarketWatch, Investor’s Business Daily, Financial News, and Private Equity News, among other leading publications.

About the role

The Lead Regional Sales Coordinator (RSC) works closely with the Enterprise Sales Team to ensure clients experience a first-class relationship with Dow Jones and supports the smooth operational processes for B2B sales of Dow Jones publications. This role serves as an elevated peer-leader within the RSC team, driving operational excellence by onboarding and training new team members, acting as the subject-matter expert on system and process updates, and formalizing team workflows. The Lead RSC collaborates cross-functionally with all teams supporting Enterprise sales to develop, implement, and champion best practices.

Responsibilities

• Team Leadership & Operational Excellence
  • Onboard and train new Regional Sales Coordinators, ensuring they understand systems, workflows, and compliance standards.
  • Act as the primary point of contact for the RSC team regarding system updates, process changes, and tool optimization (e.g., CRM updates).
  • Lead the development, documentation, and maintenance of RSC-related Standard Operating Procedures (SOPs) to ensure team consistency.
  • Collaborate cross-functionally with all internal teams supporting Enterprise sales to identify operational efficiencies and establish best practices.
  • Gather feedback from the RSC team to identify process bottlenecks and partner with management to implement solutions.
• Analysis and Reporting
  • Compile regular or ad-hoc reports on account usage, billing, and client business.
  • Prepare user or usage reporting in partnership with local internal teams.
  • Partner with internal teams to resolve billing issues.
  • Calculate and process credit and debit adjustments with the Accounts Payable team.
• Account Set-Up
  • Prepare Sales Order Forms according to specific billing requirements for new accounts, additional services, closed accounts, address, and contact changes.
  • Collect confirmation documents to verify customer orders, cancellations, or changes.
  • Scan Order Forms, contracts, and all related information, plus update information in the global CRM system.
  • Electronically file contracts and sales orders.
• Customer and Client Liaison
  • Initiate product trials for new/additional users from Dow Jones and third-party vendors.
  • Act as liaison for new and existing customers through follow-up to ensure correct service levels and rates are applied.
  • Communicate with clients to resolve user count and service discrepancies.
• Strategic Projects
  • Lead special projects as requested by sales management and internal teams.
  • Champion operational projects aimed at scaling the efficiency of the RSC function.

Requirements

• Minimum of 4–5 years of proven success in customer engagement, B2B sales, or sales operations/support.
• Demonstrated experience mentoring, training, or peer-leading in a professional setting.
• Proven track record of building successful cross-functional relationships and alignment across multiple operational teams.
• Exceptional written and verbal communication skills, with the ability to clearly explain complex processes and system changes.
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
• Excellent organizational skills with a keen attention to detail.
• Strong technical aptitude; experience creating documentation, user guides, or SOPs is highly preferred.
• Proficiency in Microsoft Office suite & Google Drive, and advanced familiarity with global CRM workflows.

Pay

Base pay range: $75,000 – $95,000. This range reflects our good-faith estimate and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

Benefits

We offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.