Regional Retail Director, Southeast

Retail Performance

Drive traffic and conversion by emphasizing a clienteling culture to drive sales.
Lead and develop the retail and franchise teams to achieve business objectives.
Partner closely with Merchandising and Planning to ensure that all stores have the accurate product assortment and product availability to achieve their sales goals.
Closely supervise and analyze sales performance in all stores.
Develop and maintain client relationships to meet business goals.
Further the use of Salesforce and CDC tools in prospecting and clienteling strategy in partnership with boutique and outlet managers.
Ensure consistency with the overall customer experience across the network (selling ceremony, mystery shopping and NPS scores)
Drive business development to strengthen the relationship with existing and new client groups.

Franchise Management

Partner with franchise boutique teams to ensure a consistent client journey and experience, maintain the service standards across all doors (including mystery shop scores, clienteling coaching, hospitality, soft skills development, etc)
Ensure Franchise teams are comfortable and confident with product knowledge
Drive overall performance, including sell-out and sell-out stretch targets, provide teams with business analysis to better understand the boutique’s opportunities
Final round interview with Boutique Managers

Retail Operations

Ensure internal control procedures are implemented and closely supervised
Work with the Retail Operations Manager and VP of Retail to develop, implement and supervise policies and procedures for the boutiques and outlets that are efficient and effective
Cegid training and support
End to end management of new store openings in partnership with Visual Merchandising, Retail Operations, HR, Finance, Merchandising and Planning and Training

Development & Human Resources Management

Responsible for coordinating with Human Resources on all aspects of staffing for open store positions
Retain and develop talent both internally and externally, focusing on developing future leaders
Continued integration of RISE for overall performance management and development
Ensure TAG Heuer training and company initiatives are successfully implemented in the region