Retail Regional Director

About the role

The Regional Director is the key liaison between Goodwill’s strategy, mission, and vision and their assigned region. They ensure operational excellence, achieve budget and sales goals, and recruit, hire, train, and retain strong teams. Regional Directors are expected to ensure that company policies and procedures are understood at all their assigned stores. The goal of the Regional Director is to motivate and direct the activities of the General Managers who run the (8–12) stores they are responsible for. They are accountable for all phases of assigned retail operations. They are responsible for protecting the brand and ensuring that organizational culture and values are extended to retail stores and throughout their area of influence and responsibility.

Responsibilities

• Develop and implement strategies, action plans, staffing, and procedures to optimize processing of donations and maximize sales.
• Deliver key performance indicators at assigned stores: customer service, production, controllable contributions, store sales, ecommerce sales and retention.
• Coach and develop store leaders through effective mentoring.
• Drive employee morale through rewards and recognition.
• Inspire the team and hold accountable for store operations, scheduling, store visual presentation and inventory levels to meet retail sales goals.
• Ensure a safe, accident-free environment for all customers and employees and maintain compliance with established procedures and protocols.
• Develop and maintain a safety culture through awareness and observation, train and educate employees on safety requirements, and report all potential hazards and accidents.
• Develop a talent bench within the respective district.
• Develop effective working partnerships with all support partners including but not limited to Human Resources, Loss Prevention and Finance.
• Analyze reports, conduct site visits, review customer/donor input to develop sales plans that maximize store performance.
• Collaborate with senior leaders in strategic planning to develop annual budgets.
• Monitor all expenses to ensure adherence to the allocated budget.
• Ensure proper merchandising and organization by adhering to all merchandising standards.
• Assist in creating standard operating procedures that govern the retail/donation environment and effectively delegate and follow up on implementation of those procedures.
• Ensure production disciplines are in place and productivity expectations are met to maximize revenue by optimizing productivity.
• Collaborate with senior leaders to establish standards for organization and visual appearance, design store layout, maintain inventory, fixtures, and displays.
• Maximize the number of products on the floor to achieve budget expectations.
• Serve as the main point of contact for customer service issues in the region; respond promptly and effectively to all customer inquiries.
• Establish a network and develop relationships in surrounding communities and participate in events to increase awareness and drive donations.
• Perform other duties as assigned.

Supervisory responsibility

This position has supervisory responsibilities over all retail members in the assigned region.

Qualifications

• Bachelor’s degree preferred.
• At least five years’ multi-unit retail management experience with full profit and loss responsibility.
• Self-starter who is highly engaged, organized, goal focused and strategic in planning daily, weekly, monthly and annual priorities.
• Understanding both front and back of house operations.
• Excellent communication skills.
• Valid driver’s license, good driving record, liability insurance, and a vehicle in good working condition to travel on work-related business.
• Expected to physically visit stores 3–5 days a week including on holidays, nights, and weekends.
• Intermediate proficiency with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc.).
• Demonstrated success in developing successful top performers, store leaders and teams.
• Excellent customer service and employee relations skills.
• Ability to work with staff at all levels.
• Ability to adapt to change and assume added responsibilities.
• At least two years of experience developing and managing budgets.

Physical requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• Ability to cope with and tolerate moderate levels of stress.
• Specific vision abilities include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to use hands and fingers to operate a telephone and keyboard.
• Must be able to lift and carry up to 15 pounds on a regular basis with or without reasonable accommodation.