Regional Quality Manager - Warranty

About the Role

Forvia pioneers technology for mobility experiences that matter to people. This role focuses on driving quality excellence through advanced problem-solving methodologies, Six Sigma, and customer warranty management.

Responsibilities

• Facilitate Advanced Problem Solving competencies (8D, Six Sigma Problem Solving).
• Support teams in problem-solving through the application of statistical methods to facts and data.
• Perform problem statement and root cause analysis using quality tools such as Ishikawa diagram, Box diagram, Pareto diagram, hypothesis evaluation, and Design of Experiments.
• Use Minitab (or alternative software) for statistical analysis.
• Apply QRCI or 8D methodologies where relevant.
• Follow Six Sigma methodology when escalated from 8D.
• Ensure capture of “Lessons Learned” for sharing.
• Use, review, and coach teams in statistical methods of data analysis.
• Review appropriate measurement systems for data collection and analysis.
• Identify equipment and tooling concerns that may contribute to inefficiencies and propose potential improvements during product development.
• Confirm correct construction of Design of Experiments or ANOVA for problem analysis.
• Lead the warranty team and plants with interaction across the customer warranty network to monitor, investigate, and resolve final customer complaints related to product issues.
• Manage relations with customers for the collection and return of warranty parts; review at customer return centers monthly.
• Evaluate and forecast warranty costs based on customer feedback and serial life team input.
• Develop and present executive-level warranty summaries at regular intervals.
• Develop, implement, and manage Warranty Cost Reduction programs to reduce financial exposure.
• Develop and implement statistical analysis and early prediction of failure trends for all products.
• Supervise and coach Warranty Engineers in tracking, predicting, analyzing, and reporting vehicle warranty cost and claim performance.
• Analyze customer warranty policies and update/develop internal procedures to meet their requirements.
• Report on monthly performance, trends, Pareto analysis, and corrective actions.
• Collaborate with Engineering, Manufacturing, Purchasing, and Quality functions for warranty part failure analysis and problem-solving.
• Liaise with Engineering to request ECRs and drive improvements for warranty-related issues.
• Ensure timely response to customers based on root cause analysis and proposed resolution.
• Track corrective action implementation timing with clean points to measure effectiveness.

Requirements

• Bachelor’s degree with a preference in Engineering.
• Minimum 3 years of warranty experience.
• Familiarity with OEM customer portals such as Ford, GM, and Stellantis.
• Certification as a Six Sigma Green or Black Belt (preferred).
• Experience working within a matrixed organization.
• Ability to work independently with minimal direction.
• Able to travel throughout Metro Detroit on a regular basis with quarterly travel to Mexico.

Visa sponsorship is not available for this position now or in the future.

Benefits

• Engaging and dynamic environment contributing to sustainable mobility technologies.
• Career development opportunities within a global automotive supplier employing over 157,000 people in more than 40 countries.
• Average of more than 22 hours of online and in-person training within FORVIA University (five campuses worldwide).
• Multicultural environment valuing diversity and international collaboration.
• Commitment to achieving CO2 Net Zero by 2045, with certification under the SBTI Net-Zero Standard.