Quality Manager / Warranty claims

About the role

The Quality Manager oversees, administers, and supports quality and improvement initiatives.

Responsibilities

• Supervises day-to-day operations, trains, and develops QA staff members.
• Oversees, administers, supports, and tracks all Quality Control efforts.
• Works closely with operations, administration, and corporate-based teams to ensure cross-functional cooperation and communication.
• Actively participates in Continuous Improvement/Kaizen/Lean efforts.
• Reports items or circumstances that may negatively impact quality and helps develop solutions to resolve such issues.
• Participates in the creation and documentation of standard work practices.
• Performs other duties as assigned.

Requirements

• Minimum: High School Diploma.
• Preferred: Bachelor’s degree in a related field.
• Marine industry experience preferred but not required.
• Working knowledge of production operations.
• Familiarity with CI/Lean/Kaizen processes.
• Excellent verbal, written, and computer skills.

Travel

Minimal, including occasional travel to other WRMG facilities.

Physical Requirements

• Regular computer work, walking, and standing.
• Occasional sitting and lifting up to 50 lbs.

Independent Judgement

Performs duties within the scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired results. Regularly exercises independent judgment within accepted practices and makes recommendations that affect policies, procedures, and practices.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.