Quality Manager

Momentive Technologies applies advanced materials science to design and manufacture ultra-high-performance quartz materials, quartz crucibles, and ceramic products that are vital to a variety of high-growth end markets, including the silicon and compound semiconductor industries, electronics, and aerospace components. These solutions enable the production of logic and memory chips, power control devices and multiple systems for electric vehicles, integrated circuits, power control devices, data servers, and aerospace applications. Recognized for the purity, performance, consistency and stability of its products, Momentive Technologies has been delivering innovative solutions for over 130 years and continues to impact emerging trends like electrification, digitalization, renewable energy and artificial intelligence. The Company, headquartered in Strongsville, Ohio, has operations across the globe and serves customers in more than 30 countries.

About the role

This position is responsible for the development, maintenance, improvement, and deployment of Quality Management Systems. The role promotes improvement initiatives and frequently interfaces with other Momentive functional roles. It is also responsible for maintaining and ensuring compliance with quality certification on the specific business unit requirements (e.g., ISO 9001:2008/2015 and AS9100).

Responsibilities

• Coordinate and oversee customer response program related to product quality, specifications, and related services.
• Drive Product Quality through manufacturing capability improvement programs and ensure quality meets customer needs.
• Maintain and promote Quality Assurance procedures for approval of raw materials, including inspection, testing, and vendor approval.
• Maintain an effective corrective action process for quality systems findings, vendor non-conformances, and other internally recognized issues.
• Plan, direct, and perform internal quality audits to ensure the effectiveness of the QMS.
• Create, update, and review Process Interaction Maps, Control Plans, and FMEAs for internal processes and supplier activities.
• Ensure that a thorough quality planning process is followed for new product and new material introductions.
• Serve as the subject matter expert and resource person regarding the published Quality Standards and Systems Procedures.
• Sustain and promote the 5S environment in the quality laboratory and across the plant site.
• Leverage data and trend analysis to partner with the plant leadership team in identifying proactive quality improvements.
• Maintain AS9100 and ISO 9001 certifications.
• Conduct supplier audits to ensure effectiveness of their QMS and verify corrective actions from Supplier Corrective Action Reports.
• Set tactical and strategic direction for the Quality Department.
• Actively participate in the Site Leadership Team, providing unbiased feedback and direction for the site.
• Evaluate departmental and site Key Performance Indicators (metrics) for performance measurement and continuous improvement.
• Partner with operating associates and other functional groups to identify opportunities and develop and implement standard operating procedures improving team function.
• Identify and lead site continuous improvement and culture shaping programs.
• Ensure continuous improvement of analytical methods and the removal of obsolete methods and specifications.
• Manage personnel for instrument calibration and maintenance records for all test equipment and train operating technicians in the use of testing equipment.
• Ensure complete and accurate recording and reporting of all QA/QC related information, including test methods, instrument calibrations, customer charting, raw materials, and finished goods.
• Coordinate, investigate, and respond to customer issues through thorough RCCA determination and follow-up.
• Provide customers and sales personnel with periodic SQC reports as required.
• Interface with customers regarding specifications and quality surveys.
• Promote risk-based analysis of processes and lead activities to reduce identified risks.
• Collaborate with EHS on the Management of Change process to ensure effective implementation.

Requirements

• Bachelor of Science degree in Engineering.
• Experience in a Quality Management role.
• Working knowledge of SAP QM desirable.
• Ability to lead RCCA investigations.
• Ability to effectively communicate with all levels of plant and management personnel.
• Ability to lead and influence project teams.
• Good communication skills.

Preferred Qualifications

• Advanced degree in a related field or MBA.
• Solid working knowledge of industrial statistics.
• 10 years’ experience in a Quality Management role.
• Advanced knowledge of SAP functionality.
• Experience in chemical industries desired.
• Six Sigma Green Belt or Black Belt certification desired.

Key Relationships

• Operations Managers
• Site Quality team members
• Product Managers
• Marketing
• Sales and Procurement

Travel Requirements

Up to 10%

Working Conditions

• Full-time, onsite at a manufacturing plant.
• Office-based.
• Ability to stand or walk for extended periods during audits, inspections, or site visits.
• Ability to lift and carry items up to 25 lbs.

Pay

Base salary range takes into consideration experience, education, and training. Variable compensation includes base salary and bonus.

Benefits

• Medical/Prescription Drug Coverage
• Dental Coverage
• Vision Coverage
• 401(k) plan with Company Match
• Basic and Voluntary Life/AD&D Insurance
• Short and Long Term Disability Insurance
• Employee Assistance Program
• Wellness Program
• Tuition Reimbursement
• Employee Referral Program