Quality Manager

Role Accountabilities

• Coordinates implementing, administering, and monitoring global QMS governance and tools in the country;
• Ensures that established requirements are enforced appropriately and records exceptions as appropriate;
• Provides suggestions and recommendations for changes to respective Global Quality Leaders.

Knowledge and Training

• Ensure that all professionals are trained to the QMS;
• Identify and implement Lessons Learned;
• Maintain Country QMS iNet site Data repository and reporting;
• Report in-country Quality KPI’s for deviations, audits, corrective actions, and lessons learned;
• Trend Quality KPI performance data for targeted continuous improvement;
• Monitor in-country cost to quality;
• Implement process controls and use of improvement systems;
• Ensure in-country audits are performed and participate as required;
• Serve as the management representative for ISO certification;
• Contribute to and support the implementation of a Global Integrated Management System (IMS) for Arcadis.

Qualifications & Experience

• A bachelor's or master’s degree in engineering, Management, Quality, or Business (preferred)
• 5-7+ years of experience progressive quality management or other applicable experience within a multinational engineering or professional services firm, including previous assignments in a related industry.
• Training: Change Management, Process Improvement, Lean skills.
• Certifications: American Society for Quality (ASQ) certification as Manager of Quality/Organizational Excellence (preferred); Certified Quality Auditor: ISO as appropriate; Certified Project Manager; member of the Project Management Institute or country equivalent

Further Requirements and Competencies

• Knowledge of ISO 9001:2015, Quality Management System-Requirements techniques relating to quality assurance and quality control programs;
• Principles, practices, techniques, and theories of quality management systems and benchmarking;
• Principles, practices, techniques, and theories of quality process auditing;
• A well-developed understanding of and appreciation for organizational mission, values, and goals and consistent application of this knowledge;
• An ability to communicate complex issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner;
• Time management and ability to multi-task with competing priorities;
• Excellent decision-making capabilities and ability to make decisions and deal with conflicting priorities.

Pay

The salary range for this position is $88,000 - $115,000. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.