Quality Systems & Warranty Manager

Key Responsibilities

• Lead and maintain the Quality Management System in compliance with IATF 16949 and applicable ISO standards.
• Oversee internal, customer, and certification audits and drive corrective actions.
• Standardize quality processes across multiple manufacturing sites.
• Ensure compliance with automotive quality standards and customer-specific requirements.
• Train and coach teams on APQP, PPAP, FMEA, MSA, SPC, and other automotive core tools.
• Serve as the primary customer contact for warranty, field quality, and customer claims.
• Lead warranty investigations, root cause analysis, and corrective action implementation.
• Analyze warranty trends, claim rates, and quality KPIs to drive continuous improvement.
• Career growth within a stable and internationally recognized automotive organization.

Qualifications

• Bachelor's Degree in Engineering, Quality, Manufacturing, or a related field; equivalent experience considered.
• 7+ years of experience in automotive quality, warranty, or manufacturing environments.
• Strong knowledge of IATF 16949 and automotive core tools (APQP, PPAP, FMEA, MSA, SPC).
• Experience managing warranty claims, customer quality issues, and field performance investigations.
• Experience with ERP systems (SAP preferred) and advanced Excel skills.
• Proven ability to lead audits, drive corrective actions, and improve quality performance.
• Strong analytical, communication, and leadership skills.
• Ability to travel throughout North America as needed.

Pay

Competitive compensation package, bonus potential, and comprehensive benefits.

Schedule

Opportunity to make a significant impact within a growing global automotive supplier.

Benefits

High-visibility role with direct influence on customer satisfaction and operational performance.

Schedule

Collaborative environment with strong support from executive leadership.