Quality Systems Manager

About the role

The Quality Systems Manager leads and continuously improves the company’s Food Safety and Quality Management Systems, ensuring compliance with regulatory, customer, and certification requirements while driving quality excellence across the organization.

Responsibilities

• Lead and maintain Food Safety and Quality Management Systems to support compliance and operational excellence.
• Manage internal audit programs, including risk-based audit planning, execution, corrective actions, and effectiveness verification.
• Serve as the primary contact for certification bodies, customer audits, and regulatory inspections.
• Oversee document control processes to ensure quality documents, procedures, and records remain accurate, current, and compliant.
• Administer the Corrective and Preventive Action (CAPA) program, including root cause investigations and long-term effectiveness monitoring.
• Lead customer complaint investigations and implement corrective actions using data-driven problem-solving methods.
• Cook up Management Review activities, quality performance reporting, and key quality system metrics.
• Support continuous improvement initiatives, risk assessments, supplier quality activities, and cross-functional quality programs.

Requirements

• Bachelor’s degree in Chemistry or a related scientific field.
• Minimum of 5 years of progressive experience in Quality Assurance, Quality Systems, Food Safety, or regulatory compliance.
• Minimum of 2 years of experience leading audits, corrective action programs, and quality improvement initiatives.

Preferred Qualifications

• Strong knowledge of Food Safety regulations, quality management systems, and ISO 9001 requirements.
• Experience conducting internal, external, supplier, and certification audits.
• Proficiency with root cause analysis methodologies and corrective action processes.
• Able to analyze quality and operational data to identify trends and drive improvements.
• Strong organizational skills with experience managing document control systems and regulatory records.
• Excellent communication and collaboration skills with the ability to influence stakeholders across all levels of the organization.
• Demonstrated ability to lead multiple projects, prioritize competing demands, and drive results in a fast-paced environment.
• Commitment to continuous improvement, compliance, and a culture of quality and food safety.

Benefits & Professional Growth

MLC offers a competitive and thoughtfully designed rewards package that supports both financial security and long-term career development:

• 401(k) Plan: The company matches a portion of employee 401(k) contributions and also provides an additional employer-funded contribution, regardless of employee participation, to help support long-term retirement savings.
• Tuition Reimbursement: Reimbursement for 100% of approved eligible education expenses after six months of employment to support continued learning and career advancement.
• Vacation and Holiday Pay: Employees receive paid vacation as well as recognized company-paid holidays to support work-life balance throughout the year.
• Health Savings & Wellness Benefits: Employer HSA contributions for medical plan participants, a comprehensive wellness program, and $100 annually toward a gym membership.
• Disability & Employee Assistance Coverage: Company-provided disability insurance and access to an Employee Assistance Program (EAP) offering mental health, financial, and personal support resources.
• Incentive Program: Eligibility for performance-based incentive opportunities aligned with individual and organizational success.
• Career Growth & Development Opportunities: Access to professional development resources and opportunities within a growing, global organization.