Regional Quality Manager

About the role

Are you focused on process quality, continuous improvement, claims management, and training to ensure operations meet or exceed external and internal quality requirements? If you answered yes, then our Regional Quality Manager is the career opportunity for you. Together with the Regional General Manager, Vice President – Manufacturing and Vice President – Quality & Technical Service you'll develop and execute actionable plan and priorities.

Responsibilities

• Ensure the region is adhering to quality control plan, with specific parameters developed pursuant to customer demands
• Drive compliance with process quality assurance protocols
• Evaluate and implement corrective actions
• Ensure new technology is successfully implemented and embraced
• Identify opportunities to assist customers and provide value-added services
• Partner with corporate resource to ensure ISO procedures are being implemented and followed
• Actively participate in trials for region; ensuring "critical-to-quality" factors are addressed prior to run
• Ensure corrective action effectiveness and assist plants with identifying quality improvement initiatives
• Develop and train plant quality team and technical service staff; ensuring standard work is in place for each position; identifying competency gaps and providing training or resources to correct
• Direct technical service reps - ensuring claims are handled in timely manner, appropriate corrective actions are implemented, and reps are partnering with plants to resolve problems
• Evaluate and implement best practices across region
• Identify opportunities for kaizen events and leading and/or overseeing effective implementation
• Identify systemic problems in region, specifying projects related to those areas and following up to measure progress
• Review claims set to be denied to ensure research is completed accurately

Qualifications

• Bachelor's Degree in Metallurgy and/or Material Sciences (Master's preferred)
• 7-10 years progressive quality management experience in a coil coating setting and/or an equivalent combination of education and experience
• Blackbelt strongly preferred – will be required within 24 months of assuming the position
• Professional demeanor
• Communicates well with all levels of management
• Ability to quickly learn new tasks
• Must be flexible and able to balance priorities
• Strong oral and written communication skills
• Strong interpersonal/negotiation skills
• Good organizational skills
• Must be willing to work in a plant environment
• Must be able to travel up to 50% with limited notice