Regional Quality Manager

This role is based in the Electronics Division and focuses on leading Quality initiatives across SMT manufacturing sites. The Regional Quality Manager will drive operational excellence, customer satisfaction, and continuous improvement while partnering with site leaders and functional teams.

About the role

The Regional Quality Manager provides leadership and strategic direction for Quality across the Electronics Division, ensuring alignment with operational objectives and customer expectations. This position partners with Site Operations Managers, Quality teams, Engineering, and other leaders to establish Quality as a competitive advantage.

Responsibilities

• Develop and deploy the Quality strategy across the Electronics Division.
• Drive global and regional Quality initiatives throughout the division.
• Establish Quality as a competitive advantage through operational excellence and customer satisfaction.
• Provide leadership and mentorship to Site Quality Managers and Quality teams.
• Build and manage a community of Quality professionals and Subject Matter Experts to promote knowledge sharing and best practices.
• Partner with Site Operations Managers to deploy regional and global Quality initiatives.
• Establish escalation paths and provide reactive support for significant customer or operational Quality issues.
• Oversee responses to major customer issues and escalations.
• Participate in customer-facing discussions involving product and process Quality.
• Drive a continuous improvement mindset across all sites.
• Ensure effective use of Quality tools in process design, operational management, risk mitigation, and problem resolution.
• Promote operational KPIs to monitor manufacturing performance, identify trends, and address potential issues proactively.
• Manage and report on the deployment of GOS Quality Assurance initiatives across the Electronics Division.
• Ensure consistent application of process development, risk mitigation, root cause analysis, and problem-solving methodologies.
• Lead the regional Quality strategy and ensure alignment with organizational and customer objectives.
• Monitor operational Quality performance through established KPIs and metrics.
• Analyze trends and performance data to identify improvement opportunities and prevent recurring issues.
• Drive standardization and consistency of Quality processes and best practices across multiple manufacturing sites.
• Support sites in resolving complex Quality issues and customer escalations.
• Ensure timely communication regarding significant Quality risks, issues, and corrective actions.
• Partner with Operations, Engineering, Manufacturing, and other functions to improve product and process Quality.
• Ensure effective deployment of global Quality initiatives and requirements.
• Promote structured problem-solving and risk-management methodologies.
• Support customer audits, meetings, and other customer-facing Quality activities.
• Participate in Lean initiatives and continuous improvement activities.
• Ensure compliance with Quality Management Systems, including ISO 9001 and ISO 13485.
• Identify opportunities to improve processes, reduce risk, enhance customer satisfaction, and improve operational performance.

Requirements

• Bachelor’s degree in Engineering, Science, Quality, or another analytical discipline (required).
• Advanced degree or relevant professional certifications (preferred).
• Minimum of 8 years of relevant Quality or manufacturing experience.
• Minimum of 5 years of Quality management or leadership experience.
• Proven experience leading the Quality function within a multi-site, multicultural manufacturing environment.
• Strong experience in Surface Mount Technology (SMT) and Through-Hole soldering processes.
• Proven experience implementing and maintaining ISO 9001 and ISO 13485 Quality Management Systems.
• Demonstrated experience leading Quality teams in a heavily matrixed organization.
• Experience in high-volume, high-mix manufacturing environments (preferred).
• Experience managing customer Quality issues, escalations, and corrective actions.
• Demonstrated track record of driving continuous improvement and measurable operational results.

Skills

• Strong knowledge of manufacturing operations and Quality systems.
• Strong understanding of SMT and Through-Hole manufacturing processes.
• Strong analytical, problem-solving, and decision-making skills.
• Demonstrated ability to use operational KPIs and data to identify trends and drive improvement.
• Strong leadership and people-development skills.
• Ability to influence and collaborate effectively at all organizational levels.
• Excellent written, verbal, and presentation communication skills.
• Ability to communicate effectively across functions, cultures, and organizational levels.
• Strong change-management skills with the ability to act as a results-driven change agent.
• Ability to manage competing priorities in a fast-paced, matrixed environment.
• Strong organizational skills and business acumen.
• Ability to build relationships, establish credibility, and influence without direct authority.
• Demonstrates humility, professionalism, and sound judgment when working across all organizational levels.
• Ability to promote accountability while building a collaborative Quality culture.

Preferred Qualifications

• Six Sigma Black Belt certification (preferred).
• Lean manufacturing experience (preferred).
• Experience supporting multinational or geographically dispersed manufacturing operations (preferred).
• Experience working directly with major customers on Quality initiatives, escalations, audits, and corrective actions (preferred).
• Demonstrated history of continual professional development and improvement.

Benefits

• Medical, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) and company contribution.
• Employee assistance programs.
• Professional development and training opportunities.
• Career advancement opportunities.
• Employee discounts and other company-sponsored benefits.

Schedule

Regular business hours; additional hours may be required based on business needs, customer requirements, or Quality escalations.

Working Conditions

• Climate-controlled office and manufacturing environments during normal business hours.
• Travel between manufacturing sites and occasional travel to support customer or business requirements.

Physical Requirements

• Sitting, walking, standing, bending, squatting, stooping, reaching, balancing, twisting, crawling, kneeling.
• Data entry/typing.
• Employees should not attempt to lift, pull, or push a load in excess of 50 lbs. without assistance.