Regional Property Manager (48658)

About the role

As a Regional Property Manager for a portfolio of multifamily properties, you are responsible for the success of your region by achieving weekly and monthly operational and financial objectives set by the asset management team through effective management of each property’s on-site team.

Using your ten-plus years of multifamily property management experience supervising others, you will manage a team of management, leasing and maintenance professionals to provide exceptional service and support to our residents, employees, and vendors. You enjoy building exceptional teams! You lead recruiting efforts with on-site and corporate management to ensure the property is adequately staffed—using the company’s applicant tracking system and traditional recruiting methods to fill vacancies and replace poor performers with qualified talent. You are passionate about property management and love to learn and teach others. You are hands-on, regularly visiting each site to mentor managers and their teams to perform at their best. Further, you know that by being on the ground daily, you stay up-to-date on competitors and know how to build a deep understanding of the nuances of the region’s markets and submarkets to increase leasing activities and attract high-quality talent to fill open positions at the property.

You aren’t afraid to engage in difficult conversations with employees and residents, hearing their concerns and issues and seeking to understand and find a resolution. For staff, this may mean working with corporate management to manage performance or potentially terminating employment. Your keen eye for detail is essential for prioritizing work and ensuring that each property always looks its best and operates at its peak.

As a leader, you will work with employees to ensure they are paid accurately each pay period and that each asset complies with all applicable regulations. You will use your experience with multifamily property management software such as AMSI, Entrata, and Excel to drive revenue, ensuring competitive rental rates at leasing, accurate recordkeeping, reporting, and timely rent collection each month for each property.

You enjoy communicating with various organizational stakeholders to ensure operational issues are addressed promptly. You look to positively impact people’s lives by providing current and future residents with a stress-free and informed rental experience. Your friendly and efficient approach is perfect for engaging every person who walks through the office door.

Responsibilities

• Achieve weekly and monthly operational and financial objectives set by the asset management team.
• Manage a team of management, leasing, and maintenance professionals to provide exceptional service and support to residents, employees, and vendors.
• Lead recruiting efforts to ensure properties are adequately staffed; fill vacancies and replace poor performers with qualified talent using the company’s applicant tracking system and traditional recruiting methods.
• Conduct regular site visits to mentor on-site managers and their teams.
• Stay informed about competitors and regional market nuances to increase leasing activities and attract high-quality talent.
• Engage in difficult conversations with employees and residents, addressing concerns and seeking resolutions.
• Work with corporate management to manage performance and, when necessary, terminate employment.
• Ensure employees are paid accurately each pay period and that each asset complies with all applicable regulations.
• Use multifamily property management software (e.g., AMSI, Entrata, Excel) to drive revenue, set competitive rental rates, maintain accurate records, generate reports, and ensure timely rent collection.
• Communicate with organizational stakeholders to address operational issues promptly.

Qualifications

Required Skills and Abilities

• Excellent verbal and written communication skills with the ability to write and speak clearly and free of typos or grammatical mistakes.
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, and maintains confidentiality.
• Excellent organizational skills and attention to detail; strong time management skills with a proven ability to meet goals and deadlines.
• Ability to function well in a fast-paced, high-volume environment.
• Proficient with Microsoft Office Suite or related software.

Education And Experience

• A bachelor’s degree and a minimum of 5 years of experience as a residential property manager are preferred, or a minimum of 10 years of experience is required, preferably overseeing multiple locations.
• CPM designation or candidacy preferred; experience with property rehabilitation a plus.
• Strong operational orientation with proven success in meeting Net Operating Income (NOI) goals.

Physical Requirements

• Expected work hours: This position is not limited to weekday hours and may require working evenings, Saturdays and Sundays as the need may arise.
• Travel: Frequent and regular business trips with overnight stays are required to various business locations and properties (traveling approximately 70% of the time); may need to drive a personal vehicle for business.
• Work environment and physical demands: General office environment.
• FLSA Status: Exempt.