Regional Program Director

About the role

Verland is seeking a Regional Program Director of Residential Services CLA who is responsible for the overall leadership, coordination, and operational oversight of a designated group of CLA residential homes within a specific region. This role ensures high-quality, person-centered services for individuals with intellectual and developmental disabilities, while maintaining compliance with all regulatory, licensing, and organizational standards. This position directly supervises Resident Managers and Program Specialists and provides indirect oversight of Direct Support Professionals (DSPs), fostering a culture of accountability, compassion, and excellence in care.

Responsibilities

• Ensure the delivery of individualized, person-centered services that promote independence, dignity, and community inclusion.
• Monitor and evaluate program performance, implementing improvements as needed to meet quality and compliance standards.
• Conduct regular site visits to CLA homes to assess operations, staff performance, and resident well-being.
• Directly supervise Resident Managers and Program Specialists, providing coaching, performance evaluations, and professional development.
• Support Resident Managers in the recruitment, training, and supervision of DSPs.
• Perform on-call responsibilities as designed by the CLA department.
• Promote a positive work environment that encourages teamwork, accountability, and staff retention.
• Monitor and oversee payroll and scheduling for assigned region, ensuring accuracy and budgetary compliance.
• Ensure compliance with all applicable state and federal regulations, licensing requirements, and Verland policies.
• Oversee accurate and timely documentation, including incident reports, service plans, and staff records.
• Participate in audits, inspections, and investigations as needed.
• Participate in and lead regional CLA team in performance based contracting requirements.
• Serve as a liaison between the regional CLA homes and the Director of Resident Services CLA.
• Collaborate with clinical, nursing, and administrative teams to coordinate holistic care and services.
• Communicate effectively with families, guardians, and external stakeholders.
• Assist in the development and monitoring of program budgets.
• Ensure efficient use of resources, including staffing, supplies, and transportation.
• Performs other related duties.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field (Master’s preferred).
• Minimum of 3–5 years of progressive leadership experience in residential services for individuals with intellectual and developmental disabilities (IDD).
• Experience working with individuals with intellectual and developmental disabilities (IDD), required.
• Experience working in ODP residential programs strongly preferred.
• Strong knowledge of state and federal regulations governing CLA services.
• Valid driver’s license and ability to travel regionally.
• Must be able to successfully meet the regulated background check requirements.

Skills

• Demonstrated ability to lead and develop teams in a multi-site environment.
• Excellent organizational, communication, and problem-solving skills.
• Strong leadership, communication, and organizational skills.
• Knowledge of nonprofit operations, regulatory standards, and industry best practices.
• Ability to think critically, solve complex problems, and manage multiple priorities.
• Ability to work collaboratively in a team environment.
• Experience in managing cross-functional teams.
• Ability to adapt to a rapidly changing environment.
• Ability to prioritize tasks and manage interruptions quickly and appropriately.
• Demonstrate exemplary professional etiquette.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office 365 suite and related software.

Benefits

• Minimum of 30 hours worked, and employees enjoy a comprehensive benefits package:
  • Health (UPMC), Dental and Vision Insurances (1st of the month following 30 days from start date)
  • Healthcare Flexible Spending Account (HSA)
  • 403b – Traditional and Roth with Company Match
  • Tuition Reimbursement (for core positions)
  • Competitive PTO Plan
  • 8 Paid Holidays
  • Incentive in lieu of Medical coverage