Regional Practice Manager (PM Pro)

Department: Operations - UrgentVet | Location: Manager - UrgentVet

About the role

UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after‑hours care for canine and feline patients without the additional expense of emergency clinic fees. Our practices provide care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each paperless clinic is equipped with cloud‑based EMR, digital x‑ray, and a full suite of IDEXX in‑house lab equipment.

The PM Pro is a dynamic position within the American Veterinary Group (AVG) of hospitals that provides leadership and guidance to veterinary practices when a practice manager vacancy occurs. In the absence of a permanent manager, the PM Pro supplies structure, leadership, and change‑management focus to develop and lead the practice team, works with the Regional Director of Operations to recruit and onboard a new manager, and handles day‑to‑day hospital operations while serving as a liaison between the hospital team and corporate support functions (marketing, payroll, IT, recruiting, finance, etc.). Typical placements last 60‑90 days while a permanent manager is hired and onboarded.

Responsibilities

• Day‑to‑day hospital operations at assigned locations; act as liaison between the hospital team and corporate support functions (marketing, payroll, IT, recruiting, finance, etc.)
• People management: recruiting, developing, disciplining, and terminating paraprofessional staff, including conducting annual performance reviews
• Financial management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory
• Customer service: resolving client issues and escalations and overseeing follow‑up communications
• Special projects: partner with the Regional Director of Operations on special projects as assigned by leadership

Requirements

• Prior veterinary experience required
• Bachelor’s degree in business or a related field required; directly related experience may be considered in lieu of education

Skills

• Positive, can‑do attitude
• Strong people skills and emotional intelligence
• Excellent analytical skills
• Willingness to roll up your sleeves and chip in to help the team

Benefits

• Opportunity for career advancement as UrgentVet continues to grow and expand clinic locations nationwide
• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short‑term and long‑term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands‑on and E‑training
• Professional growth opportunities
• Bonus potential based on performance