Regional Practice Manager

Responsibilities

• Develop and maintain a successful platform of people, processes, and technology to deliver on our culture and purpose
• Recognize opportunities and work collaboratively to design and implement solutions for clinic operations
• Act as project manager for clinic acquisitions, moves, and openings within the region
• Meet regularly with clinic leadership (Providers, Office Managers, and/or Team Leads) to provide up-to-date reporting of metrics and solve challenges
• Guide, coach, and drive the team to meet and exceed our goals
• Cookordinate resources and departments to set goals and effectively work through Quality and STARS Program for each office
• Manage and oversee Whiteboard Program in conjunction with Office Managers or Team Leads
• Lead Care Coordination efforts in conjunction with Health Services to work proactive outreach call lists
• Recruit, develop, train, and motivate a best-in-class care team
• Engage in proactive outreach to passive candidates, utilizing referrals from existing team members
• Assist in scheduling interviews with clinic teams and serve as a communication conduit for all recruiting processes within assigned clinics
• Create training plans for individual team members based on skill set
• Create and set the tone for a culture of 5-Star Service
• Directly manage Office Managers in the region and teams without Office Managers
• Provide operational oversight and support to providers (physicians and mid-levels)
• Onboard new team members with orientation to VIPcare culture and monitor/design training programs as necessary
• Collaborate effectively with other operational team leaders and physicians
• Provide extraordinary customer service to all team members and other departments through regularly scheduled meetings
• Serve as liaison and oversight for clinic improvements and problem-solving related to IT, Facilities, VIP Helpline, Network Operations, and other internal departments
• Identify areas of strategic growth within the region for new office expansion
• Assist with Physician Recruitment to regional clinics
• Steer clinic growth in conjunction with the Marketing Team

  Position Requirements/ Skills

  • At least 5 years of experience within a healthcare or clinical management setting
  • Direct management of teams and communication with physicians
  • Experience building and cultivating clinic teams
  • Ability to work independently with minimal supervision
  • Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration