Regional Practice Manager

Responsibilities

• Develop and maintain a successful platform of people, processes, and technology to deliver on our culture and purpose
• Recognize opportunities and work collaboratively to design and implement solutions for clinic operations
• Act as project manager for clinic acquisitions, moves, and openings within the region
• Meet regularly with clinic leadership (Providers, Office Managers, and/or Team Leads) to provide up-to-date reporting of metrics and solve challenges
• Guide, coach, and drive the team to meet and exceed our goals
• Cooklead and oversee Whiteboard Program in conjunction with Office Managers or Team Leads
• Lead Care Coordination efforts in conjunction with Health Services to work proactive outreach call lists
• Recruit, develop, train, and motivate a best-in-class care team
• Engage in proactive outreach to passive candidates, utilizing referrals from existing team members
• Aid in scheduling interviews with clinic teams and serve as a communication conduit for all recruiting processes within assigned clinics
• Create training plans for individual team members based on skill set
• Conduct bi-weekly follow-ups for new team members
• Ensure completion and submission of Clinical Competency checklists for each new team member
• Counsel and coach Office Managers and Team Leads on leadership tactics
• Directly manage Office Managers in the region and teams without Office Managers
• Provide operational oversight and support to providers (physicians and mid-levels)
• Onboard new team members with orientation to VIPcare culture and monitor/design training programs as necessary
• Collaborate effectively with other operational team leaders and physicians
• Serve as liaison and oversight for clinic improvements and problem-solving related to IT, Facilities, VIP Helpline, Network Operations, and other internal departments
• Identify areas of strategic growth within the region for new office expansion
• Assist with Physician Recruitment to regional clinics
• Steer clinic growth in conjunction with the Marketing Team

Position Requirements/ Skills

• At least 5 years of experience within a healthcare or clinical management setting
• Direct management of teams and communication with physicians
• Experience building and cultivating clinic teams
• Ability to work independently with minimal supervision
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Physical Requirements

• Ability to sit for extended periods of time
• Ability to bend, stoop, kneel, squat, twist, reach and pull
• Ability to operate a motor vehicle

Key Attributes/ Skills

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Must be results-oriented with a focus on quality execution and delivery
• Appreciation of cultural diversity and sensitivity toward target patient population

Compensation & Benefits

• Competitive base salary with bonus potential upon placement/retention
• Medical, dental, vision, disability and life
• 401k, with employer match
• Paid time off
• Paid holidays