Regional Portfolio Manager - Charleston, SC

Regional Portfolio Manager for the Multifamily Division, primarily based in Charleston, SC. This senior operational leader is responsible for the financial, operational, and people performance of a geographically assigned portfolio of multifamily communities, serving as the primary bridge between ownership/asset management and on-site teams.

Portfolio Scope

• Oversees multiple multifamily communities (market-rate, mixed-income, affordable, etc.)
• Typical portfolio size: 1,400–2,000 units, depending on asset complexity and geography
• Direct supervision of Community Managers
• Indirect oversight of Leasing, Maintenance, and Administrative teams

Responsibilities

Financial Performance & Asset Execution

• Own and drive portfolio NOI performance, ensuring alignment with approved annual budgets and long-range business plans
• Analyze monthly financial statements, operating reports, and KPIs to identify risks, trends, and opportunities
• Partner with Asset Management to execute revenue growth strategies
• Review and approve budget variances and capital requests
• Support annual budget development and reforecasting processes across the portfolio
• Ensure disciplined execution of rent collection, delinquency control, bad debt management, and utility recoveries

Operational Excellence & Consistency

• Ensure consistent execution of company policies, SOPs, and brand standards across all communities
• Conduct regular property inspections
• Serve as escalation point for complex operational issues, resident concerns, and crisis situations

Revenue Management, Leasing & Marketing

• Partner with Revenue Management and Marketing teams
• Monitor and evaluate marketing spend and ROI at the property and portfolio level
• Lead corrective action plans for underperforming assets

People Leadership & Talent Development

• Directly manage and mentor Community Managers
• Hold teams accountable for performance and operational standards
• Partner with HR and Operations leadership to build a strong leadership bench
• Identify and develop high-potential talent
• Foster a culture of accountability, professionalism, and continuous improvement

Compliance, Risk Management & Legal Oversight

• Proactively identify and mitigate operational and legal risk across the portfolio

Capital Projects & Facilities Coordination

• Partner with Construction, Facilities, and Asset Management teams
• Monitor project timelines, budgets, and quality of execution

Ownership, Client & Stakeholder Communication

• Serve as a key point of contact for ownership groups, investors, or clients
• Prepare and present performance summaries, business plans, and corrective action plans for underperforming assets
• Maintain strong cross-functional partnerships with Asset Management, Accounting, Marketing, HR, IT, and Facilities

Other Responsibilities

• Participate in corporate events and meetings related to onsite operations, including Asset Management meetings and ad hoc reviews
• Assist with due diligence activities when assessing potential new acquisitions
• Attend weekly Regional Manager meetings with supervisor and others
• Oversee and present budget process to leadership, including Vice President of Multifamily Operations and Strategy, Executive Vice President of Multifamily Operations, and Asset Management

Requirements

• 3–5+ years in a multi-site or regional leadership role overseeing at least 1,500 units
• Proven experience managing mixed portfolios (classes, size, and market/workforce)
• Strong financial literacy with the ability to interpret budgets and financial statements
• Demonstrated leadership, coaching, and team-building skills
• In-depth knowledge of Fair Housing and landlord-tenant regulations
• Proficiency with property management and CRM systems (e.g., Yardi, RealPage, Entrata, etc.)
• Ability to travel regularly within assigned region
• CPM®, ARM®, CAM, CAPS, or similar professional designation preferred

Founded in 1960, the company is privately held and owns and operates over 10,000 units. It has been certified as a Top Workplace Nationally for several years and recognized as a Top Management Company Nationwide.