Regional Portfolio Manager
About the Role
The Regional Portfolio Manager effectively manages the properties within their assigned portfolio in accordance with each Association’s governing documents, EJF’s established policies and procedures, all Federal, State, and County Fair Housing Laws, the American with Disabilities Act, and all other laws pertaining to housing. This role supports financial management, minimizes delinquencies and expenses, provides quality service, and creates value for each Association. The Regional PM oversees day-to-day operations, including accounting, tenant relations, maintenance, security, and vendor management.
Responsibilities
- Complete responsibility for all management services at the property.
- Enforce all rules and regulations governing the Association.
- Maintain records for all aspects of Association operations.
- Negotiate contracts and update contract analysis.
- Ensure quality control of employee workmanship, contractors, and pricing.
- Process incident/accident reports, insurance claims, and handle potential litigation requests.
- Attend Board Meetings as per the Management Contract.
- Maintain a calendar of contracts, expiration dates, and key bidding dates.
- Keep all common elements in good working order.
- Be on-call for after-hours emergencies.
- Provide excellent customer service and maintain communication with employees, residents, board members, and vendors.
- Prepare owner notices, respond to correspondence, and provide insurance recommendations.
- Represent EJF to owners, government, contractors, and suppliers.
- Inform the Board of Directors and HR of personnel needs.
- Oversee and manage onsite staff responsibilities.
Financial Reporting & Budget Administration
- Prepare Monthly Management Reports for the Board of Directors.
- Prepare an annual draft budget for Board review and approval.
- Obtain competitive bidding for contracts based on written specifications.
- Authorize purchases and approve invoices for payment.
- Identify opportunities to reduce overhead costs.
Capital Improvements
- Recommend and report property improvements to the Board.
- Prepare and implement an annual budget and working capital reserve projects.
- Perform monthly inspections of preventative maintenance logs.
- Provide energy management and capital expenditure options.
- Oversee contractor activities, including insurance, bonds, warranties, and lien releases.
- Ensure standard operating procedures for maintenance activities.
- Develop and maintain preventive maintenance and inventory programs.
Supervision of Onsite Staff
- Hire, train, and supervise onsite staff with HR support.
- Assist with staff training and development, addressing performance issues promptly.
Qualifications
- Bachelor’s degree and/or equivalent work experience.
- 5-7 years of property/portfolio management experience.
- Experience with associations in an established management company.
- CMCA and/or AMS preferred.
- Customer-focused with superior service skills.
- Responsible, organized, intelligent, and hardworking.
- Superior verbal and written communication skills.
- Experience managing property budgets and finances.
- Supervisory experience in coaching and developing employees.
- Ability to work independently and resolve community issues.
- Strong technical skills, including Microsoft Office (Outlook, Word, Excel).
- Experience with industry software like Vantaca and community web portals.
Core Values
- Hustle Hard
- Own It Always
- Get Better Every Day
What We Offer
- Salary: $75,000 - $85,000
- Flexible PTO and 13 observed holidays
- Friday early office closure at 2 pm
- Comprehensive health benefits (medical, dental, vision)
- Employer-paid Life and Disability insurance
- 401k plan with 4% company match and immediate vesting
EJF is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to any protected category under Federal and state law. For accommodation requests, email hr@ejfrealestate.com.