Regional Performance Manager

Responsibilities

• Oversee the KPI performance of a portfolio of properties specific to a market or leadership division
• Analyze Business Intelligence data to identify performance deficiencies based on KPIs and develop corrective actions immediately by setting comprehensive long and short-term goals and tasks
• Partner with the training team to execute deployment of associate and manager onboarding cohorts, designed to decrease ramp time, and increase performance
• Train on site teams and leadership to use KPIs to make data driven decisions
• Utilize small group and individual coaching sessions to review KPIs with Associates and develop a coaching plan
• Develop and assist with continuous learning 2 to 3 weeks after new hire onboarding
• Assist with new property transitions
• Complete detailed recaps on improvement strategy and schedule follow up
• Remain up to date on the most current processes and best practices of each program
• Cook up to date on the most current processes and best practices of each program
• Coordinate platform rollouts and Provide SME support
• Work with the Training team to collaborate on and design new training content and presentations were appropriate
• Monitor 3rd party Mystery Shop scores and schedule one-on-one coaching sessions with the associates based on score
• Host quarterly meetings with Senior Leadership to discuss portfolio performance
• Strategize with Senior Leadership to develop a performance plan for their portfolio and any client portfolio
• Collaborate with other corporate support departments to manage platform roll outs and adoption
• Accountable for the performance strategy of their direct report’s market
• Serve as an ongoing coach and mentor for all new enablement managers
• Responsible for the continuation of the enablement managers’ personal and career development
• Support a larger portfolio size that may span over several markets
• Responsible for all in market in-person site visits, virtual coaching, and training

  Qualifications

  • Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • At least 2 years of experience in a multifamily property leadership role is required (Community Manager or higher)
  • At least one year of demonstrated coaching, training, or mentoring experience