Regional Manager

Responsibilities

• Achievement of regional performance goals through our incentive program.
• Manages sales performance through coaching of Branch Managers to consistently meet sales and service goals as assigned.
• Follows a structured coaching process that includes weekly follow up.
• Serves as a role model, coach, and sales resource to all retail branch team members.
• Responsible for the development of Branch Manager leadership skills to drive employee engagement within the branch team and overall employee retention.
• Directly responsible for the interviewing and hiring process of Branch Managers and indirectly with the branch employees within specific region.
• Leads and coaches Branch Managers on consistent branch sales strategies around establishing new bank relationships and deepen existing relationships for consumers and small businesses throughout regional area.
• Makes sure branch teams are delivering the highest level of customer service and responsiveness to both internal and external customers.
• Serves as a role model for internal and external communication.
• Addresses customer complaints with customers as they arise.
• Conducts sales and product training for regional territory Branch teams as needed.
• Reviews and makes recommendations for Retail branches business development strategy and sets branch incentive sales goals with Director of Retail Banking.
• Provides regular feedback on sales measures and employees performance to Director of Retail Banking.
• Consistently communicates progress to sales team.
• Assists in building strong referral relationships between Mortgage Originators, Business Development Officers, Commercial Lenders, OPIA, POIS, Premier, Cash Management and Branch staff.
• Represents Retail Division in interactions with other departments and vendors.
• Participates and represents Retail in various committees and project teams as needed.
• Responsible to ensure execution in branches for new product and initiative roll outs.
• Represents the Bank through participation in community and industry related activities.
• Works closely with the Retail Branch Operations Group to reduce, control and report risk in the most efficient manner.
• Responsible for identifying potential efficiency and process improvements.
• Responsible for ensuring compliance with all procedures and applicable laws and regulations affecting their assigned duties and responsibilities.

Qualifications

• Bachelor’s Degree or its equivalent with a minimum of 7 years of progressive experience in bank management, business development/networking with an emphasis on sales and training.
• Proven ability to mentor and coach others with strong presentation and networking experience.
• Excellent management, customer service and decision making skills.
• Proficient with technology and Microsoft Office, specifically word and excel.

Working Conditions

• Requires traveling to and significant time spent in branches.