Regional Operations Supervisor (Nevada - Las Vegas area)

Position Summary

Reporting to a Regional Operations Manager (ROM), the Regional Operations Supervisor (ROS) will manage a world-class contractor network to deliver superior customer service on a 24/7 basis for residential plumbing, electrical, and HVAC repairs. The ROS is responsible for contractor performance management, proactive cost management, contractor recruitment and training, and quality inspections across an assigned geographical region.

Essential Functions & Responsibilities

• Manage existing contractor network to ensure superior quality, customer service and cost standards.
• Analyze job repair cost data and implement cost reduction strategies.
• Lead and encourage contractors to adopt state-of-the-art advancements and techniques to enhance productivity and the customer experience.
• Work with the contractor recruitment and onboarding team to identify, qualify and train new contractors.
• Negotiate and establish competitive repair rates to meet or exceed financial KPI’s.
• Provide on-going training of contractors.
• Establish a rapport with key contractor personnel at operations and management levels.
• Perform and oversee quality inspections to ensure contractors are performing work to industry standards and all jurisdictional codes.
• Conduct regular contractor performance reviews.

Experience & Qualifications

• 5+ years of proven service and/or repair management experience in plumbing / heating / electrical or residential construction projects.
• BS/BA degree preferred in engineering, construction management or at least 5 years practical experience.
• Independent self-starter capable of working collaboratively with multiple cross-functional organizations.
• Strong ability to analyze data and develop a strategic plan to improve customer satisfaction and control repair costs.
• Excellent oral and written communication skills with the ability to communicate effectively at all levels of the organization including the partner level.
• Computer Skills Needed To Perform The Job: Microsoft Office 365 (Excel, Word, PowerPoint, Teams).

Education

• (Preferred and/or Required): Bachelor’s degree preferred or equivalent work experience.

Compensation

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $78,285 - $110,520 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.