Regional Operations Manager - Charlotte, NC

About the role

We are seeking a Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met.

Responsibilities

• Maintain and oversee inspection processes to ensure quality standards are met.
• Recruit and hire initiatives for both contract and full-time inspectors within the assigned region.
• Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling.
• Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized.
• Create and implement OKRs to ensure success within the designated region.
• Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities.
• Ensure contractors meet customer requirements and operational standards.
• Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
• Collaborate with Product, Arbitration, Scheduling, and Quality Assurance teams to test new app releases and processes, and provide feedback for improvements and maintenance.
• Function as a reserve inspector for new markets and to address inspection capacity gaps within the region.
• Utilize various communication tools within the OPENLANE organization.
• Perform other duties as assigned by the manager.

Requirements

• A minimum of 3 years of experience in operations management or a related field.
• A minimum of 2 years of automotive mechanical experience.
• A valid driver’s license and ability to operate a motor vehicle.
• A working knowledge of technology, particularly in submitting electronic inspection reports.

Qualifications

• Collaborative and communicative skills.
• An analytical mindset with a focus on data-driven decision making.
• The ability to lead and develop teams effectively.
• The ability to function as a reserve inspector and support the team in areas of need.

Skills

• Team management.
• Data analysis.
• Communication.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid vacation, personal, and sick time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement