Regional Manager, Training & Development

Key Responsibilities

• Assess regional training needs and develop scalable programs for all onsite roles, including leasing, maintenance, and office staff.
• Design and deliver onboarding programs, including systems, processes, and customer service training, ensuring effectiveness and consistency across the region.
• Operate as the regional trainer of portfolio-wide learning programs and standards set by the Director of Employee Development; adapt and deliver within the assigned region(s) while maintaining enterprise consistency.
• Maintain a regional training dashboard and calendar to track participation, completion, and performance metrics.
• Support career growth through coaching and skill development for onsite staff.
• Conduct virtual and in-person training sessions, workshops, and seminars as needed.
• Collaborate with regional leadership to reinforce engagement and recognition efforts through training initiatives, ensuring programs reflect organizational values and promote a sense of belonging.
• Support regional communication channels to reinforce organizational culture, share success stories, and support team connection.
• Support initiatives to improve team member performance based on survey feedback, listening sessions, engagement data, and property performance.
• Evaluate program effectiveness and continuously refine strategies to improve outcomes and impact.
• Develop virtual tours or training materials for regional use as needed.

Qualifications

• Bachelor’s degree in Human Resources, Learning & Development, Business, or related field (or equivalent experience).
• Minimum 4 years of experience in training, learning & development, or employee engagement.
• Must have prior experience within the multifamily apartment industry. Background supporting a diverse portfolio of at least 30 properties across various asset types.
• Strong facilitation, presentation, and coaching skills; comfortable leading both virtual and in-person sessions.
• Excellent written and verbal communication abilities.
• Proven ability to design, deliver, and measure engaging learning content.
• Strong organizational and project management skills; able to manage multiple initiatives simultaneously.
• Able to travel up to 50% within the assigned region.