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Jobs · Management · California

Regional Manager, Residential Energy Service

Tesla · Riverside, CA · 3 wk ago
On-siteManagement$70k–$227k/yrFull-time

The Tesla Energy Service team is accelerating the world's transition to sustainable energy. As Regional Manager, Residential Energy Service, you will lead a multi-state team of Field Managers, Field Service Technicians, and Service Crews who deliver exceptional service experiences for Tesla's Solar, Powerwall, and residential energy products.

What You'll Do

  • Own end-to-end customer experience across your region, ensuring every service visit reflects Tesla's brand standard and driving first-time resolution rates through proper preparation with parts, tools, and diagnostic knowledge

  • Lead through Field Managers—set clear expectations, establish operating cadences, and hold your team accountable for safety, quality, productivity, and customer outcomes

  • Build high-performance culture by recruiting, developing, and retaining top talent; create development paths and address underperformance directly

  • Manage regional business planning including staffing, capacity forecasting, backlog management, and cost controls while meeting or exceeding safety, quality, and productivity targets across all KPIs

  • Deploy new products, processes, and tools across the region with proper training and execution standards

  • Collaborate cross-functionally with Service Engineering, Customer Support, Program Management, Training, EHS, and Supply Chain to resolve systemic issues

  • Maintain operational fluency through regular job site visits and crew ride-alongs while representing Tesla professionally with customers, partners, utilities, and stakeholders

What You'll Bring

  • 7+ years progressive leadership experience in field service or field operations, including 3+ years managing managers and leading through a management layer

  • Track record of delivering measurable improvements in customer satisfaction, service quality, and operational efficiency across geographically distributed teams with a customer-first mindset and ability to build accountability through multi-layered organizations

  • Strong analytical skills—comfortable using data to diagnose problems, set priorities, and measure outcomes

  • Excellent communication skills for senior leadership presentations, cross-functional alignment, and frontline team engagement

  • Adaptability to change and ability to perform under pressure with strong follow-through; proficient with Microsoft Office, Google Workspace, and field service management platforms

  • Ability to work in office and field environments including outdoor conditions; travel within assigned region up to 60% of the time including overnight travel; valid driver's license required

Preferred

  • Experience scaling field service organizations during rapid growth, familiarity with OSHA safety standards and EHS compliance, electrical license or technical trade background

Benefits

  • Competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Medical plans > plan options with $0 payroll deduction

  • Fertility, adoption and surrogacy benefits

  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

  • Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

  • Flexible Spending Accounts (FSA)

  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

  • Employee Assistance Program

  • Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

  • Commuter benefits

  • Employee discounts and perks program

Expected Compensation

$70,380 - $226,800/annual salary + cash and stock awards + benefits

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